IQVentures is looking for an End User Computing Manager to join our team.
Location: Dublin, Ohio (In-Office)
Hours: Monday-Friday 8am-5pm
FLSA: Exempt
Responsibilities:
- Hire and train qualified IT staff who will perform Service Desk duties such as taking inbound calls and creating and working service tickets.
- Create and manage schedules, including an on-call rotation.
- Monitor several inbound calls queues.
- Perform queue and ticket reporting.
- Monitor, evaluate, and triage tickets to and from IT agent teams.
- Perform regular coaching sessions with team members.
- Manage incidents and outages.
- Perform any necessary disciplinary action for team members.
- Monitor and maintain equipment and inventory levels.
- Communicate directly with company employees as needed, from front lines staff to C level staff.
- Participate in creating and maintaining internal resources and documentation.
- Interact as needed with vendor product IT support teams.
- Oversee minor projects.
- Relay information between IT upper management and department employees.
Experience and skills required:
- Experience with managing an IT service/help desk, including experience with an inbound call environment and using a ticketing system.
- Strong verbal and written communication skills.
- Self-motivation and reliability.
- The ability to remain calm under pressure.
- Excellent organizational skills.
- An understanding of IT principles, troubleshooting procedures, and managing IT incidents.
- Ability to build strong relationships with internal teams and external partners.
- Strong leadership and people managements skills including delegation, motivation, and coaching.
- Expertise in Microsoft technologies.
- Familiarity with the ITIL framework.
- Experience with writing/proof-reading communications for company-wide dissemination and explaining complex IT concepts to non-technical employees.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Commute:
- Dublin, OH 43017 (Required)
Ability to Relocate:
- Dublin, OH 43017: Relocate before starting work (Required)
Work Location: In person