Job Overview:
At Fastest Labs, your role with our team will be a dual role with administrative duties such as customer service, data entry and handling telephone calls and providing clinical drug, DNA, and alcohol testing services. Our office is open M-F 9am to 5pm. We are considered non-medical (no blood draws here).
This position requires a high level of customer service and a positive attitude. No medical experience is necessary, we will certify and train you to welcome, test and service our clients. We perform pre-employment and random drug, alcohol and DNA testing for small to large businesses and individuals. During downtime from collections, will be expected to assist with B2B sales through calls and emails, which is subject to additional compensation in the form of commission. This is a professional setting with a low stress environment. Will require occasional mobile collections, with optional after-hours collections for an additional bonus.
PERSONAL ATTRIBUTES REQUIRED:
Quick learner and urgency to become an expert in what you do.
Enthusiasm for learning our business and working with our corporate and personal clients.
Treat clients with a high level of customer service.
Able to multi-task and be well organized with strong attention to detail.
PRIMARY RESPONSIBILITIES:
1. Handle potential customer inquiries and follow telephone script with callers to schedule an appointment or come into the collection facility for testing.
2. Perform certified urine, alcohol, saliva, fingernail, hair follicle and DNA specimen collections.
3. Perform specimen collections following proper chain of custody procedures, packaging of specimens, and shipping package with appropriate courier.
4. Collect payment from clients.
5. Report urine, hair, alcohol, fingernail, hair follicle and DNA test results to the client using the appropriate reporting protocol agreed upon by the client.
6. Conduct outbound sales calls during the day and professionally and accurately present Fastest Labs services to prospective customers.
7. Monitor and inventory testing supplies.
8. Follow up on all leads for Fastest Labs service with e-mails or telephone calls.
9. Daily cleaning of office.
10. Faxing, filing, and data entry using QuickBooks Online.
MUSTS:
Ability to withstand contact with urine, saliva, body hair, nails.
High School Diploma or equivalent.
Reliable, responsible, trustworthy, detail-oriented.
21 years of age or older.
Basic computer and customer service skills.
PREFERRED BUT NOT NECESSARY:
Prior sales experience
Bi-lingual in Spanish and English
QuickBooks Online experience
CPC Certified Professional Collector
BAT Breath Alcohol Technician
This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position.
NO RECRUITERS OR THIRD PARTY PLACEMENT AGENCIES.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
People with a criminal record are encouraged to apply
Application Question(s):
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Saint Petersburg, FL 33701 (Required)
Work Location: In person