Job description
We are seeking an IT Technician to join our rapidly growing team at our Harlingen TX Contact Center location! If you bring dynamic energy to the table, thrive in an exceptionally face-paced environment then this could be the career for you!
Working at Advanced Call Center Technologies (ACT,) is more than just a job. It’s an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. When you join ACT, you are taking control of your future and benefiting directly from our company’s success. You will be personally rewarded for your contributions as our company shares grow in value.
We offer:
· Opportunities to advance within
· Fantastic Supervisors and a Positive environment
· Affordable benefits for you, your spouse, and/or children after 90 days
· Paid time off and paid holidays after 90 days
Responsibilities Include:
· Troubleshooting IT related issues at the desktop level and assist other IT teams as directed
· Provide PC desktop hardware, software, application and local network connectivity support
· Installation and testing of new hardware, software and applications
· Documentation of all internal site hardware/software/licensing at the desktop level
Research and provide recommendations for integrating new technology and methodologies for improving PC desktop support
· Hands on Support for Networking and Telecom remote support functions and troubleshooting
Skills and Knowledge Desired:
· Manage and direct various enterprise project initiatives at the PC/Desktop level. This will include managing all phases of a desktop infrastructure project including staffing requirements, design, software/hardware testing & verification and deployment.
· Strong problem solving and analytical skills
· Excellent written and communication skills; able to effectively communicate with individuals at all levels
· Ability to manage day to day activities as well as new project hardware/software implementations and upgrades in a fast paced and time stressed environment
· 3+ years supporting Windows environments and managing IT teams
· Experience with Windows Networking, Active Directory, DNS, VOIP and Network Routing
· Strong communication and organizational skills
· Bachelor’s degree in Computer Science or MIS related field preferred
Qualifications - External
Required education:
· Some college or technical school education
Required experience:
· Prior Help Desk or IT experience
Qualifications and Experience:
· Strong verbal and written communication skills are required
· Strong troubleshooting skills
· Must be detail oriented, well organized and self-motivated
· Ability to work with all levels of management
· Must be able to effectively work independently and in team environments.
· Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
· Advanced skills in Microsoft Office
· Active Directory
· Outlook
· Familiar with Windows environments.
Job Type: Full-time
Salary: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to commute/relocate:
- Harlingen, TX: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Work Location: In person