JOB DESCRIPTION
If you’re passionate about accuracy and thrive in a fast-paced environment, join our dynamic team as an Inquiry Management Associate. Here you’ll play a pivotal role in ensuring accurate detailed billing amendments while contributing to the overall success of the team and department.
Job Summary:
As an Inquiry Management Associate I in Client Billing Operations, you will provide proactive, consultative services to our internal stakeholders and clients with end-to-end ownership of client inquiry resolution. You will collaborate closely with internal stakeholders and other CBO sub-teams to ensure timely resolution of client billing inquiries and impact analysis. You will partner with various internal teams such as Client Service, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Compliance, Risk Management and Controls.
Job Responsibilities::
- Manage timeliness and accuracy of inquiries received by the Inquiry Management team, ensuring individual work queue is appropriately managed at the highest level through the delivery and follow-up of inquiries and management of multiple deadlines
- Perform deep dive issue analysis, identifying root cause / financial impact and collaborating with key stakeholders to identify appropriate resolution for the client and Firm
- Stay motivated and think independently. Be a proactive and responsive communicator, maintaining frequent contact with clients and business partners, actively listening to understand needs, and taking ownership of incoming and outgoing messages
- Be a trusted partner to the business and clients by providing exceptional service and taking ownership of requirements, seek input from peers and partners as needed.
- Understand and anticipate client/business partner needs and proactively deliver solutions with the ability to tailor verbal and written communication to different audiences
- Display a process improvement and change management mindset, questioning conventional / established methods and driving change to improve processes and the Inquiry Management
- Be proactive with control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients.
Required qualifications, Capabilities, and Skills:
- Analytical and creative thinker who proactively seeks out best practices, anticipates clients’ future needs, and collaborates on ideas with others
- Ability to analyze large data sets
- Strong organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.
- Proficient in Microsoft Office suite: Excel, PowerPoint, and Word
- Ability to adapt to a fast-paced environment and effectively collaborate within a team
Preferred qualifications, Capabilities, and Skills:
- Self-starter who takes initiative with 2 years operational experience, preferably in Corporate & Investment bank back-office operations and processes
- Strong analytical, problem solving and solutions management skills
- Strategic thinker who is results oriented with the ability to address future state requirements, forward thinking mindset
- Ability to interact comfortably with senior management across a global environment
- Ability to create partnerships across functional lines of business and subject matter expert
- Previous experience with securities operations, brokerage and/or custody operations a plus
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.