Do you have a passion for helping the underserved in your community? Are you a team player with a good attitude ready to step into a challenging position? Do you have impeccable communication and organization skills to contribute to an amazing team? If you are an experienced Patient Service Representative and you answered yes to these questions, then The Children’s Clinic dba TCC Family Health has a great employment opportunity for you.
Position Summary:
The Patient Services Representative main responsibility is answering a high volume of messages for all TCC sites in a calm and diplomatic manner while, utilizing customer services skills succeeding in trouble shooting and resolving problems. Responsible to answer incoming messages 95% of the time with scheduled down time for completion of other duties as assigned by supervisor. Is a committed and flexible team member who consistently achieves key performance objectives as measured and evaluated by supervisor using specific interdepartmental measures.
Has a proven high level of customer services skills when answering phones and working with patients face to face or in call center settings. Responsible for scheduling and confirming appointments, scheduling appointments for enrollment when needed, having an understanding of insurance plans, programs and taking very detail messages for the medical care team. (This is not a remote position).
Essential Duties/Responsibilities
- Answer and direct calls using a multi-line phone system.
- Pre-Registration or quick registration as required to schedule appointments.
- Provide patient orientation on clinical setting and environment.
- Interview patient over the phone to obtain new patient data.
- Make patient appointments.
- Cancel Patient appointments.
- Reschedule patient appointment.
- Regularly check TCC Phone Operator Pool.
- Regularly check myChart messages.
- Regularly check Artera messages.
- Generate telephone encounters messages for providers.
- Generate in-basket messages to corresponding clinic staff.
- Contact clinic staff for patients or sent messages.
- Ability to answer general patients inquiries.
- Very current health care program enrollment.
- Coordinate or schedule appointments for eligibility and enrollment.
- Assist in keeping team's business operation and activities organized and moving forward.
- Participate in workshops and trainings.
- Provide feed backs to manager for scheduling or template error.
- Must be able to work under pressure and keeping great costumer services skill at all times.
- Must be able to rotate schedules including evening shift.
- Good organization skills.
- Effective communication skill in written and verbal, collaborate with a diverse range of people and department.
- Maintain a working relationship with all team players.
- Other duties as assigned.
Other Duties
- Appointment reminder calls
- Outreach to newly assigned patient to establish care
- Check the messages pool
- Call patients to come in for enrollment or new patient orientation.
Knowledge, Education, Skills and Abilities (minimum qualifications)
- Customer Services skills is required.
- High school education or equivalent is required.
- Bilingual in English and Spanish is preferred.
- Ability to perform administrative duties accurately while maintain a high level of customer services and professionalism is required.
- Must have high level of motivation and initiative
- Must have ability Develop strong relationships with peers
- Ability to use independent judgment and discretion when handling confidential information is required.
- Ability to produce quality results in a fast paced environment is required.
- Must possess strong organization skills, initiative an follow-through, must also have excellent written an
- Proven reliability, trustworthiness, flexibility, and high ethical standards is required.
- Showing respect and sensitivity for cultural differences is required.
- Knowledge of accounting software, Excel and Word is required.
Job Type: Full-time
Pay: $21.50 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
- Call center
- In-person
- Office
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Excel and Word: 2 years (Required)
- Medical scheduling: 2 years (Preferred)
Language:
- Khmer (Preferred)
- Spanish (Required)
Work Location: In person