RestorePro is seeking a Restoration/Reconstruction General Manager in our Charlotte, NC office! This position is accountable for all activity and financial performance at the site in line with the company’s mission statement, values, and various goals regarding sales, profitability, and customer satisfaction. The General Manager will also foster a high-performance and positive team environment.
Key Metrics:
- Achievement of revenue, profit, and expense goals for the site, both in aggregate and by line of business
- Customer satisfaction scores
Duties and Responsibilities:
- Embodying the company’s Mission Statement and Core Values at all times and creating a culture where all employees do so, as well
- Hiring and coaching the right people at the right times to ensure continuous improvement and operational excellence
- Developing and maintaining a culture of safety
- Meeting or exceeding the site’s P&L goals
- Analyzing financial and operational reporting and implementing improvements
- Ensuring that jobs are progressing appropriately and that resources are properly allocated
- Managing escalations from dissatisfied customers or referral sources
- Creating a network of quality subcontractors, temporary labor, and suppliers
- Designing operations capable of handling work outside of normal hours, such as on-call, catastrophe, and support of other company offices
- Leading change in a positive and constructive way
- Nurturing talent for future advancement opportunities
- Managing various office administration functions such as auto repair, office cleaning, and supplies management
- Enforcing all company policies
- Contributing actively to the growth and maturation of the company as a whole
- Other related duties as assigned
Required Skills/Abilities:
- Ability to understand medium-complexity financial and operations reports
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict-resolution skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and delegate them when appropriate
- Ability to act with integrity, professionalism, and confidentiality
- Proficient with Microsoft Office Suite or similar software
Education and Experience:
- Bachelor’s degree or above in Business Administration or a construction-related field, or the equivalent combination of education and experience
- A minimum of three years of leadership experience with reconstruction or construction, for a for-profit company is strongly preferred
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds at times
- Must be able to access and navigate each department at the organization’s facilities
- Occasional day or overnight travel to the company’s various locations
Salary: $90,000-$120,000 plus commission
Benefits:
- Medical, Dental, Vision, Disability, & Life Insurance
- 401k with up to 4% company match
- Sick time
- Flexible vacation
- Company paid holidays
- Weekly pay
- Discount program
- other company-paid benefits
Who is RestorePro Reconstruction?
RestorePro Reconstruction was founded in 1986 and is one of the highest-rated and most trusted restoration companies in NC. We specialize in emergency water removal, mold remediation, and fire damage repair for residential and commercial clients. Please visit us at www.trustrestorepro.com.
Why work at RestorePro Reconstruction:
Working at RestorePro Reconstruction is a unique opportunity to be a part of a company that has a passion for helping people often during one of the worst times in their lives. We pride ourselves on our core values; Urgency, Customer First, Empathy, Integrity, & Personal Excellence. Our people are what make us who we are and our culture is one of inclusiveness, collaboration, and caring. We reward our successful employees with opportunities for bonuses, 7 paid holidays, unlimited PTO, weekly pay, and eligibility to enroll in a company healthcare plan and 401k with company matching.
- RestorePro Reconstruction is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.