Description
Position Title:
Program Specialist III (Client Support Specialist)
Class/Group:
1572/B19
Military Occupation Specialty Code:
N/A
Fair Labor Standards Act Status:
Exempt
Number of Vacancies:
2
Division/Section:
Chief Operations Office/Program Operations/Service Fulfillment
Salary Range:
$3770.33 - $4250.00 monthly
Duration:
Regular
Hours Worked Weekly:
40
Work Schedule:
This position may be eligible for flexible work hours and/or a hybrid work schedule if certain program guidelines are met; working arrangements may change at any time at the sole discretion of the agency.
Travel:
None
Agency Address:
300 West 15th Street, #1300 / Austin, Texas 78701
Work Address:
1001 W. North Loop, Austin Texas 78756
Web site:
https://dir.texas.gov/
Refer Inquiries to:
People and Culture Office
Telephone:
(512) 463-5920 or (512) 475-4957
How To Apply:
- Select “Apply Online” to apply for the job at https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
- You must create a CAPPS Career Section candidate profile or be logged in to apply.
- Update your profile and apply for the job by navigating through the pages and steps.
- Once ready, select “Submit” on the “Review and Submit” page.
- If you have problems accessing the CAPPS Career Section, please email the CAPPS Recruiting Help Desk at capps.recruiting@cpa.texas.gov
Special Instructions:
- Applicants must provide in-depth information in the EXPERIENCE & CREDENTIALS section to demonstrate how they meet the position qualifications. Incomplete applications may result in disqualification.
- Resumes may be uploaded as an attachment but are not accepted in lieu of the information required in the EXPERIENCE & CREDENTIALS section of the application.
Interview Place/Time:
Candidates will be notified for appointments as determined by the selection committee.
Selective Service Registration:
Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.
H-1B Visa Sponsorship:
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Equal Opportunity Employer
The Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-463-5920 to request reasonable accommodation.
What We Do
We are a technology agency powered by people.
DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents.
DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 250 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how technology serves Texans.
Position Summary
Performs complex (journey-level) communications consultative services and technical assistance work. Performs highly detailed data entry into inventory databases and the NetPlus billing system. Work involves providing customer service, cost estimates to potential and current Texas Agency Network (TEX-AN) users, preparing reports, processing communications customer work orders for Texas Agency Network (TEX-AN) services, and record keeping. Onboards new TEX-AN customers. May assist in the training of others. Works under general supervision with moderate latitude for the use of initiative and independent judgment.
- Acts as the primary contact for an assigned base of customers for voice, data, and toll-free services. Duties include placing orders, working with customers and vendors, and maintaining records for billing and inventory.
- Acts as liaison between state agencies and political subdivisions and TEX-AN vendors to achieve the desired service is ordered correctly and within the proper time frame. Assists in TEX-AN vendor issues.
- Reviews and inputs very detailed and complex technical data into order and inventory system for TEX-AN service.
- Responds to inquiries from state agencies and political subdivisions, preparing cost estimates and supporting technical design applications for TEX-AN services.
- Coordinates and participates in strategic meetings with DIR Network Engineering staff, customers, and vendors to assess customer network needs, develop service plans, and implement new services and connectivity.
- Assists in organizing and implementing procedures for the communications services offered under TEX-AN.
- Recommends and coordinates activities to produce a more effective program.
- Performs other work-related duties as assigned.