WHO WE ARE
Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.
An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.
As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.
Click the link below to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?
https://spinnakerresorts.com/home/spinnaker-careers/
****************
JOB DESCRIPTION SUMMARY
You will be working with other departments and outside exchange companies to coordinate data entry for the Owner Services Department.
DUTIES AND RESPONSIBILITIES
- Allocate New Owner and Priority Hold reservations.
- Priority Hold weekly report- Take inventory off priority, reallocate to float and book reservations per sales requests.
- Verify all pending RCI/II fixed exchange deposit requests.
- Deposit RCI/II Float Owner deposit requests from deposit tool.
- Verify all II/RCI inbound exchange reservations – 2 weeks out report and Friday 1 week out.
- Enter all Carolina Club rotation owner reservations.
- Enter all RF and RFS event owner reservations.
- Book II/RCI reservations off the waitlist.
- Auto- allocate fixed owner reservations.
- Pull two weeks out OBT reservations report and send to Sales & Marketing on Tuesdays.
- Place maintenance blocks for annuals, projects, etc.
- Reinstate reservations on the OFF-DOR report/Contact owner if not available.
- Bank Fixed reservations to HOA & DOR annually, also HOA fixed reservation banked to HOA, and DEV reservation banked to RSSP.
- Book Sales Model reservations for Waterside, Egret Point/Southwind, Bluewater, Royal Floridian, Royal Floridian South, Palace View Heights, Palace View.
- Weekly Delinquent loan report (Sent from Sarah Bottos with instructions).
- Any other administrative duty or task as requested by the department manager.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- High School Diploma or GED
- Very detail-oriented and capable of consistently error-free work.
- Neat appearance and warm, outgoing personality.
- Excellent Computer skills including Microsoft Office (Outlook, Excel, and Word).
- Verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise.
- Ability to follow oral and written instructions.
- 1-2 years of experience in an administrative or clerical position, including data entry.
OPTIONAL SKILLS A PLUS
- SPI Experience.
- Call center experience.
- Timeshare experience or previous knowledge of timeshare ownership types and contracts.
BENEFITS (BASED ON ELIGIBILITY)
- Weekly Pay and Direct Deposit
- Health Insurance (Medical/Vision/Dental)
- Company-Paid Life Insurance
- Paid Time Off (PTO) Program
- Paid Vacation and Holiday Pay
- 401 (K) Retirement Plan with a Company Match (based on eligibility)
- Employee Wellness Programs, including Employee Health Fairs and RALLY.
- Fitness Center Reimbursement
- Ongoing Professional Development Opportunities
- Employee Family & Friends Discounted Stays
- Various Employee Discounts (Local Businesses and National Retailers)
- Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
- Company-Supplied Uniforms and Equipment (Applicable Positions)
- Flexible Work Schedules
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
Work setting:
Ability to Relocate:
- Hilton Head Island, SC: Relocate before starting work (Required)
Work Location: In person