Description:
Position Summary:
We are seeking a highly motivated and experienced ATM Operations Project Manager to oversee and manage the successful implementation, operation, and optimization of our ATM network. The ideal candidate will have a strong background in project management, operations, and financial technology, with a focus on ensuring the efficient and secure functioning of our ATM infrastructure.
Key Responsibilities
Project Planning and Execution:
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Develop and execute comprehensive project plans for the deployment, upgrade, and maintenance of ATMs.
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Coordinate with cross-functional teams to ensure timely and successful project delivery.
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Monitor project progress and address any issues that may arise during implementation.
ATM Network Optimization:
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Implement strategies to optimize the performance and efficiency of the ATM network.
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Analyze transaction data and trends to identify areas for improvement and cost reduction.
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Work closely with vendors to implement software and hardware upgrades.
Compliance and Security:
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Ensure compliance with industry regulations, standards, and security protocols.
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Collaborate with the security team to implement and enhance security measures for ATM transactions.
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Conduct regular audits and risk assessments to identify and mitigate potential security risks.
Vendor Management:
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Build and maintain strong relationships with ATM vendors and service providers.
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Negotiate contracts, service level agreements (SLAs), and pricing structures.
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Monitor vendor performance and ensure compliance with contractual agreements.
Financial Management:
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Develop and manage budgets related to ATM operations and projects.
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Monitor financial performance and implement cost-saving initiatives where possible.
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Provide regular financial reports and analysis to senior management.
Training and Documentation:
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Develop and deliver training programs for operational staff on ATM procedures and troubleshooting.
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Maintain comprehensive documentation of ATM processes, configurations, and maintenance procedures.
Requirements:
Qualifications:
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Bachelor’s degree in Business, Finance, Information Technology, or a related field. Master's degree is a plus.
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Proven experience 7-10+ years in project management, with a focus on ATM operations or financial technology projects.
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Strong knowledge of ATM hardware, software, and network infrastructure.
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Familiarity with regulatory requirements and security standards related to ATM operations.
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Excellent communication and interpersonal skills.
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Ability to work collaboratively in a cross-functional team environment.
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Project Management Professional (PMP) certification is a plus.