Front Desk AgentDenver, COEasy ApplyEasy Apply
Pay Starting At: $18.29/hour
Overview:
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Key Duties & Responsibilities:
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience:
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location.
*No application deadline. All positions posted on on-going basis until filled*
Brand: Fairfield Inn & Suites Denver Airport
Address: 6851 Tower Road Denver, CO - 80249
Property Description: Fairfield Inn & Suites Denver Airport
Property Number: 367**Job Summary:** We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. **Responsibilities:** - Greet guests and provide them with exceptional service - Check guests in and out efficiently - Handle guest inquiries and resolve any issues promptly - Manage reservations and room assignments - Assist with night audit procedures - Operate phone systems and direct calls appropriately - Maintain a clean and organized front desk area **Experience:** - Previous experience in hotel management or hospitality is preferred - Strong customer service skills with a focus on guest relations - Proficiency in front desk operations and phone etiquette - Knowledge of night audit procedures is a plus - Ability to communicate effectively with guests and team members - Bilingual proficiency is advantageous - Background in hospitality management would be beneficial This position offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors. If you are enthusiastic about providing exceptional service and enjoy working in a fast-paced setting, we encourage you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: $18.29 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- On call
- Overnight shift
- Overtime
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Denver, CO 80249 (Required)
Ability to Relocate:
- Denver, CO 80249: Relocate before starting work (Required)
Work Location: In person