Benefits:
- Competitive salary
- Health insurance
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a
Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
-
In charge of Sales coordination with Customer from local, to achieve highest customer satisfaction and increase customer experience and attachment with RMS local branch. Increase sales revenue and profit for local office.
- Analyse local branch market shares and explore New business opportunities for local office including ports, docking, land, site etc.
Promote RMS Type of Services to Customers.
Give assistance to other departments, providing quotation and operation assistance in necessary.
Assist HQ sales team to follow up Quotation with Client, respond to urgent enquiries & handle complains.
ROLES & RESPONSIBILITIES
- Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains
- Increase sales revenue for business in local docking shipyards and site projects in local branch office.
- Point-of-contact for customers, both office and vessel crew and site, for any issue that relates to:
- Itinerary changes for vessels, re-routing consequences and offering solutions
- Receiving and entertainment when Customer visit local office.
WORKING REQUIREMENTS
- Relevant commercial education (MBO or HBO level).
- Knowledge or experience of the Shipping Industry and chain partners.
- Customer-oriented, problem-solving skills.
- Excellent commercial qualities;
- Maintaining personal contact with shipping lines and/or ship management.
- Knowledge of MS Office and ERP.
- Excellent communication skills both verbally and in writing, fluent in English.
- Stress resistant due to tight busy schedules associated with this position.
- Ability/willingness to work in a rapidly changing, growing environment.