Qualified candidates will have experience in handling multiple phone calls and tasks simultaneously. Experience in security system monitoring from a central station is preferred. Must be able to read, write, comprehend and speak English. Bilingual English/Spanish is beneficial. We are willing to accept proven clerical abilities in lieu if experience. Only candidates with reasonable lengths of employment at past and present employers will be considered. We are open 24 hours a day and on all holidays.
MUST BE ABLE TO PASS A BACKGROUND CHECK AND DRUG SCREEN. No felony convictions, drug or theft charges on record.
Responsibilities
· Receive emergency and non-emergency calls and record significant information
· Address problems and requests by transmitting information or providing solutions
· Prioritize calls according to urgency and importance
· Prepare paperwork for service calls and provide complete and accurate information
· Assist technicians by phone when they call in
· Answer, transfer and conference phone calls as needed
· Enter data in computer system and maintain logs and records of calls, activities and other information
Skills
· Proven experience as dispatcher or relevant position
· Fast typing with accuracy and experience in data entry
· Knowledge of procedures and guideline for emergency situations
· Proficient in English (oral and written)
· Outstanding organizational and multitasking abilities
· Active listener with excellent communication skills
· Sound judgement and critical thinking
· High school diploma
The open shift is as follows (if you are not willing to work the full shift, please do not apply):
Monday through Friday 3:00 PM-11:00 PM
Compensation paid to those whose shifts fall on holidays. We are open every holiday.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Work Location: In person