Responsible for overseeing the care and handling of play groups, training staff and caring for the dogs in the facility. We operate 365 days a year; assistant managers are expected to work weekends when needed and holidays as needed, in all types of weather. Approximately 50% of your time will be answering the phone, data entry, handling customer concerns, talking with customers, building a customer relationship, and dealing with employee issues and training, 35% will be handling dogs, and the remaining 15% will be cleaning.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Assisting in the hiring process and managing personnel, scheduling, assisting management in training of new hires.
Works regular scheduled store shifts with the capacity to cover any position, including but not limited to care of the dogs and the front desk.
Works with manager in coordinating the development and implementation of both short and long term marketing strategies to enhance existing business, increase market awareness, support the image and branding strategy and build brand loyalty.
Ensures that customer satisfaction is consistently obtained including our mission to provide Whole Dog Care and Enrichment to all dogs in our care daily.
Ensures the efficient and effective operation of the day care.
Helps to maintain the highest company standards in the delivery of all services. Remains current on new business, marketing, and industry trends.
Supports manager to maintain effective two-way communication systems, which cross departmental lines and reach all employees. Supports and enforces established company policies and procedures.
Leads by example. Caring for and supervising play groups of dogs according to the latest science-based dog behavior and training knowledge received during training.
This will include, playing with dogs, working on group play skills to increase safety, engaging in enrichment activities, brushing, petting, holding, crating, leashing, collaring, clothing (when jackets are needed), applying first aid, feeding, medicating, etc.
Cleaning duties such as cleaning up dog waste, sweeping, mopping, dusting, disinfecting, shoveling, cleaning crates, and bathing dogs.
Helps maintain compliance with local, state and federal laws and regulations.
Helps in the training of new employees in accordance with company policies and procedures.
Coordinates inventory levels in the retail area through the P.O.S. system and with store supplies and equipment per manager
Full Time employee benefits are as followed:
Health & Retirement
Tips
Holiday pay is double time when working
Weekend shifts are an additional 1.50 and hour
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus pay
- Signing bonus
- Tips
Ability to commute/relocate:
- Sussex, WI 53089: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person