The IT Business Systems Analyst is responsible for the implementations of HCM, ERP, or similar enterprise-wide applications, including upgrades, migrations, new implementations, and will provide support to existing systems.
Essential Functions
- Elicits, clearly captures, and implements ideal IT workflows to meet the business requirements.
- Collaborates with functional and technical resources at all levels to understand the objectives by developing diagrams, specification documents, and exhibits.
- Improves existing systems through process improvements and determines appropriate changes to implement while appropriately documenting the changes, system maps, and integrations.
- Evaluates the requests from the end users, designs procedures, proposes solutions, and facilitates effective communications through the entire life cycle of the project.
- Identifies gaps and provides technical expertise, trains end users, and provides consultation to configure system settings and troubleshoot functional and technical issues.
- Manages security roles, configures modules, and executes configuration changes, while collaborating with internal and external teams.
- Manages User Acceptance Testing (UAT) processes to validate the workflows and is responsible for the validation of data migrations and receives signoffs prior to release.
- Maintains regular and predictable attendance.?
- Performs other duties as required.
Position Qualifications
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Engineering, Healthcare, Technology, or related field
- 3 years configuring SaaS systems, analyzing requirements, application testing, documentation, training, and support.
- Strong knowledge on cloud ERP and HCM suites and functionalities; or clear understanding of customer care and contact center processes.
Preferred Qualifications:
- Master’s Degree in in Computer Science, Engineering, Healthcare, Technology, or related field
- At least 3 years of experience with ERP systems, HCM systems, IVR systems, call communication platforms, Oracle, Kronos, Salesforce, or Health Cloud
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Education:
Ability to Commute:
- Phoenix, AZ 85012 (Preferred)
Ability to Relocate:
- Phoenix, AZ 85012: Relocate before starting work (Required)
Work Location: In person