Pay starts at $25 - $28/hour, with the opportunity to earn more based on applicable experience
The IT Help Desk Support’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing and network environment. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating when required. This person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance and training where required.
Position Requirements:
- Full time, 9am-5pm in office at our Home Office located in Hershey, PA
- On-call rotation every 3rd week
- Occasional travel between our 11 campuses, located in the Lehigh Valley, Central PA and one in Frederick, MD
- Company car provided for travel
We’re Proud to Offer our Coworkers:
- Above standard industry wages, with the opportunity to earn more based on experience
- PayActiv On-Demand Pay – Work today, get paid tomorrow
- Length of service bonus
- $2 meal plan
- Generous paid time off with PTO rollover – unused days carry over to the next year
- Double time holiday pay (including YOUR birthday)
- Personal Day of Meaning Holiday – 8 hours of additional holiday pay added to your PTO bank
- Highmark Blue Shield Healthcare Benefits, Highmark Vision and United Concordia Dental
- 401(k) with employer match contribution
- Employee Assistance Program (EAP)
- Wellness reimbursement incentives
- Pet Insurance
Ask your Employment Specialist during your interview for details on any of our coworker centered benefits and incentives.
IT Help Desk Support Responsibilities:
- Provide technical assistance to end users via both telephone and e-mail in a courteous manner.
- Build rapport and elicit problem details from help desk customers.
- Diagnose, troubleshoot, & resolve multiple technical computer, tablet, and smartphone issues.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- If necessary, liaise with third-party support and PC equipment vendors.
- Assist in the deployment and support of all IT systems, including servers, workstations, routers, switches, peripherals, and other hardware and software.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware and software needs.
- Administer and maintain end user accounts, permissions, and access rights.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Assist with asset management for IT hardware, software, and equipment.
- Occasional travel to company facilities throughout PA and MD.
- On-call rotation availability for every third week
IT Help Desk Support Qualifications:
- 2-5 years equivalent work experience.
- Experience with the following:
- Computer hardware & software troubleshooting
- Windows desktop and server operating systems
- Microsoft Office application support
- Print server management and printer troubleshooting
- Cisco VoIP systems
- Cisco switch and router configurations
- Apple & Android tablet configurations
- Exceptional customer service orientation.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
About Country Meadows:
We have over 2500 co-workers who are serving our residents with meaning, thriving with purpose and leading our company with innovation! We have been serving seniors for over 30 years, and we invite you to join our vision for making lives better.
EOE