Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Duties: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order placement, and issue resolution - Perform data entry tasks accurately and efficiently - Conduct outbound calling campaigns to follow up with customers - Utilize multilingual skills, particularly in Spanish, to assist a diverse customer base - Communicate effectively with customers to ensure satisfaction and retention - Identify upselling opportunities and promote additional products or services - Collaborate with the sales team to meet customer needs - Analyze customer feedback to improve service quality Skills: - Excellent communication skills - Strong customer service orientation - Ability to speak Spanish fluently is a plus - Proficiency in data entry tasks - Experience in outbound calling is advantageous - Bilingual capabilities are beneficial for interacting with diverse customers - Sales skills to identify upselling opportunities - Analytical mindset to assess customer feedback and suggest improvements Join our team as a Customer Service Representative and be part of a dynamic environment where your skills will make a difference in our customers' experience.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
Ability to Relocate:
- Savannah, GA: Relocate before starting work (Required)
Work Location: In person