General Overview:
The VP, Client Services (Senior Project Manager) is responsible for managing all aspects of healthcare related market research projects accurately and on time through effective communication with internal/external clients. The position demands close contact with the client, making sure the client is fully aware of project status, and that any changes are addressed in a timely and satisfactory manner.
Principal Duties and Responsibilities:
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Maintain and strengthen client relationships through exceptional service and consultation
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Ability to determine sample strategies and collaborate with sample sources (both domestic and global) to recruit the highest quality respondents within field timeline
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Interact with and manage vendor relationships
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Respond to time sensitive client inquiries and resolve problems
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Develop an understanding of client’s business issues and the industries in which they operate
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Act as client liaison for questionnaire programming, translations and tabulations as needed.
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Execute projects to ensure client satisfaction while maintaining project budget.
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Assigned the more complex projects by the Team Lead and/or SVP, Client Services
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Other duties as assigned
Qualifications:
Educational / Technical
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5+ years’ experience in the data collection industry
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Industry knowledge of Market Research and Pharmaceutical/health care industry
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Bachelors or equivalent degree preferred
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Proficient in Excel
Skills and Personal Attributes:
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Excellent organizational skills with the ability to manage multiple projects simultaneously
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Understanding of quantitative and qualitative research process
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Ability to problem solve and provide clients with suggestions/solutions
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Customer service driven with good communication and interpersonal skills
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Excellent attention to detail
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Ability to follow standard operating procedures, as well as recommend operational improvements to increase process efficiency
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Ability to work in a team environment, as well as the ability to work independently to solve problems and prioritize tasks
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Comfort dealing with all levels of external clients