Job Summary
The Front Office Supervisor works under the direction of the Front Office Manager assisting to efficiently manage the front office operations, which includes Front Desk, Reservations and Night Audit, with minimal costs while increasing profitability and occupancy and assists with training and associate development, delivery of quality customer service and resolution of guest issues.
Responsibilities and Duties
Essential Duties and Responsibilities
- Maintains compliance to all front office standard operation procedures: monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP requests, and assures that all Service Standards are met within department.
- Works with the Front Office Manager to ensure awareness and compliance of all company safety and security policies and procedures. Ensures employee and guest safety by participating in proper training and maintenance of equipment and work area.
- May be required to work occasional over night shifts as Night Audit relief.
- Ensures that employees meet proper standards of dress and decorum. Maintains the highest degree of guest service and professional conduct at all times. Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest's complete satisfaction.
Qualifications and Skills
Required Skills and Requisites
- Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.
- Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Minimum of one year front office supervisory/management or Night Audit experience in a hotel property of similar size and quality.
- Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
- Must be able to work a varied schedule that may include evenings, nights, and weekends.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work setting:
Work Location: In person