Re-Bath is the premier bathroom remodeling franchise in the United States. Modern Re-Bath is a family business with years of experience in the Remodeling Industry. Modern Re-Bath is seeking a Customer Service Representative for our growing team.
This position is responsible for qualifying and setting appointments with incoming calls/showroom visits and coordinating in home visits by our Design Consultants.
Duties and Responsibilities will include:
- Answering incoming calls, qualifying them, and assigning them to the appropriate Design Consultant
- Perform outbound calls daily to potential customers
- Coordinate appointment scheduling, changes and cancellations
- Relaying accurate information to Design Consultants, ensuing a quality customer experience
- Be professional and establish customer rapport
- Respond to customer requests, and resolving issues
- Do follow up calls with clients
- Greet and Assist customers in the showroom
- Perform other related duties as assigned by your supervisor
Requirements:
- Hours for this position are 9:00a.m. – 5:30 p.m. Monday thru Friday and Saturday 9 a.m. -1 p.m. is needed 2 times per month.
- Must have Customer Service Experience and be Self-Motivated
- Must have a Growth Mindset
- Personable and professional phone voice.
- Must be able to multi-task and be detail oriented
- Must be able to handle a high call volume
- Strong verbal and written communications
- Willing to work a flexible schedule
- Able to pass a drug screen and background
- Must be willing to learn the Re-Bath CRM program. Salesforce experience is preferred.
- High School Diploma or GED required
- Hourly Wage
If you are interested in this position please send us your resume. We would love to talk to you about an opportunity with our growing company!
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Work Location: In person