Senior Business Systems Analyst / Trainer
Employment Type: Remote Hybrid (3 days onsite)
Annexa Inc. is currently supporting DC's Department of Child and Family Services implementation of a new Comprehensive Child Welfare Information System. We are looking to expand our team in support of the Districts goals of developing a more data centric, user friendly, and highly efficient application for the agency. Annexa is currently seeking a Senior Business Systems Analyst / Trainer that will be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements.
Responsibilities:
- Business analysis and process mapping
- Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
- Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
- Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
- Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.
- Training and organizational change management During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
- Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions.
Required Skills:
- 11-15 yrs. BA experience
- 11-15 yrs. requirements gathering and documentation
- 11-15 yrs. MS Office/PowerPoint experience
- 5 Years Developing training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support
- 5 Years Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria
- 5 Years Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION
- At least 1 Year Experience in Child Welfare Agency and/or Health & Human Services Agency
Desired Skills:
- 3 Years Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint
- 5 Years Project management skills with the ability to prioritize tasks and meet deadlines
- 3 Years Hands-on end-user training on Dynamics 365