Job Title: Administrative Manager
Job Overview:
This position directs administrative, communicative and clerical support functions for the Teton County Idaho Sheriff’s Office. Supervises clerical staff, the Civil Deputy and the Communications Center, oversees the evidence and property. The work is performed under the general direction of the Chief Deputy or Sheriff.
Essential Functions
- Supervises the following departments within the Sheriff’s Office: Communications, Civil Process, Evidence and Property, the reception office and driver’s services;
- Reviews and approves deputies’ reports, works with the patrol sergeant in assuring reports have the required reporting elements;
- Directs, monitors, supervises, schedules, trains and evaluates emergency communication and civil process services;
- Ensures that emergency and non-emergency calls are effectively processed and that an appropriate response is completed;
- Ensures that emergency and non-emergency calls are handled according to established policies and procedures;
- Supervises the hiring and background checks of trainee dispatchers, assists with the hiring of sworn personnel;
- Maintains records of ongoing training and certification of dispatchers and deputies;
- Operates Idaho Law Enforcement Telecommunications System (ILETS) and supervises its use;
- Implements, modifies, and updates all standard operating policy and procedures;
- Prepares and reviews reports, logs, and other records completed by subordinates;
- Assists dispatchers and resolves problems in the operation of the unit to enhance operations;
- Responds to and resolves public complaints and inquiries;
- Coordinates with other area law enforcement, government, and public agencies;
- Prepares recommendations for and coordinates equipment purchases and upgrades;
- Administers equipment and communications system operations and maintenance;
- Prepares and implements policies and procedures;
- Serves as Evidence and Property Manager;
- Receives, documents, stores, and releases property/evidence following the complete chain of custody process;
- Ensures evidence is secure and accounted for;
- Prepares and maintains reports, tapes, and documents required for court proceedings;
- Performs liaison function between agencies;
- Performs all work duties and activities in accordance with County and Department policies, procedures and safety practices;
- Oversees maintenance of Sheriff’s Website;
- Acts as Public Information Officer for the Sheriff’s Office;
- Sits on the Local Emergency Planning Committee - Local civil servants, responders and community shareholder planning for emergency situations;
- Sits on the District Interoperability Governance Board (DIGB) Region 6 - Regional radio communications planning group;
- Prepare yearly budgets for E911 and Communications;
- Reviews deputies reports and approves or disapproves with recommendation;
- Performs the duties of Dispatcher as needed;
- Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
Requirements
Knowledge of:
- Emergency and non-emergency communications and dispatch methods, techniques, equipment, and objectives;
- Employee supervision, training, and evaluation methods and techniques;
- Telephone call-handling techniques;
- Radio transmission procedures to produce effective communication between two parties;
- Federal (FCC), County, Department, contract agency, and other applicable policies, rules, and regulations;
- County roads and surrounding areas, including geographical layout of cities within the County and other operating districts served by the Department;
- Police, fire, and emergency medical dispatch procedures, radio codes, and terminology;
- Department organization, policies, and procedures;
- Specialized and computer-aided dispatch (CAD) operating system and multi-line telephone system;
- Operation of a personal computer and job-related software;
- Management and operation of NCIC/ILETS computer systems;
- English grammar and punctuation.
Ability to:
- Supervise, lead, train, and evaluate subordinate personnel;
- Operate radio transmitting equipment in a fast and efficient manner, including under stress;
- Receive and respond to calls while off duty;
- Effectively communicate with callers in emergency and non-emergency situations, including eliciting information needed for responding units;
- Follow Department guidelines and procedures relating to response to emergency situations;
- Exercise good judgment in the handling and prioritizing of calls within the Department;
- Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions;
- Listen and retain information communicated in emergency calls;
- Establish and maintain effective working relationships with supervisors, other County employees and the general public;
- Communicate clearly and concisely, orally and in writing;
- Understand and follow oral and/or written policies, procedures and instructions;
- Operate standard office equipment, including a personal computer using program applications appropriate to assigned duties;
- Operate specialized computer-assisted dispatch (CAD) communications equipment and a multi-line telephone system;
- Operate specialized computer-based criminal information retrieval and entry systems;
- Perform computer keyboard tasks with speed, efficiency and accuracy;
- Read, interpret and apply laws, resolutions, ordinances, codes, and contracts;
- Prepare and present accurate and grammatically correct oral and written reports;
- Respond to citizen requests in a courteous and effective manner;
- Perform a wide variety of duties and responsibilities with accuracy and speed under stress and the pressure of time-sensitive deadlines;
- Perform multiple tasks simultaneously and prioritize activities according to emergency needs;
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner;
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;
- Make sound and reasonable decisions in accordance with laws, ordinances, regulations and established procedures.
Acceptable Experience and Training
- High school diploma or GED equivalency; and
- Two (2) years or more Dispatch experience; and
- Five or more years of lead work or supervisory experience is preferred; or
- Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the duties of this job.
Licenses and Other Requirements
- POST certification is required;
- IAPE trained (international association of property and evidence managers);
- FEMA/NIMS trained through level 400.
Working Conditions and Physical Efforts
- Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions, to listen and respond to radio transmissions and voice instructions; to communicate effectively in person, on the telephone, and over a two-way radio; ability to hear sounds within the normal range of hearing (phone conversations, co-workers, supervisors, radio traffic) and to hear in the presence of noise;
- Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to review a wide variety of written and electronic materials, distinguish letters and numbers, and to see in detail objects or printed material at greater than arms length;
- Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate control mechanisms such as radio knobs and other mechanisms requiring fine adjustments to position, to handle a variety of records and files, to type with speed and accuracy, and to operate standard office equipment and a personal computer;
- Sufficient personal mobility, agility, and flexibility, with or without reasonable accommodation, which permits the employee to stand or sit for long periods of time, move between work stations, lift up to 25 pounds, and work in a communications center environment;
- The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $26.17 - $30.43 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Driggs, ID 83422 (Required)
Ability to Relocate:
- Driggs, ID 83422: Relocate before starting work (Required)
Work Location: In person