Dario Diesel Truck Center in Worcester Massachusetts is now hiring full-time Service Advisor. Qualified candidates must have a minimum 2-3 years of automotive, and or heavy duty and medium duty truck repair shop or dealership experience working as service advisor. Candidates must have strong customer service skills and be able to work in a team environment and be able multi-task and must have experience with CDK dealer operating system and solid computer skills. Work schedule is a 5 day work week. rotating Saturday, you work one Saturday every 4 weeks.
Responsibilities will include:
- Answering Incoming service calls, promptly and professionally
- Scheduling Appointments
- Greeting all walk-in customers promptly and provide timely professional service.
- listening to customer inquiries and requests, asking specific questions to identify the what’s occurring and under what conditions the issue/ issues are occurring on the customers vehicle.
- Opening repair orders,
- Work as an intermediator between service technicians and customers
- Looking up O.E.M warranty coverage's
- Provide repair estimates to service customers.
- Obtains the customer’s authorization to proceed with repairs.
- Keep customer updated on status of repairs.
- Documents repair order changes and update estimates.
- Notify customer of when repairs and completed,
- process payment transactions.
Pay & Benefits:
We offer competitive compensation plus commission;* compensation is based upon experience and skill set*. benefits package includes health insurance, dental, visions allowance, paid vacations, paid holidays, 401k with percentage match, continuing education, and more. Interested candidates please forward resume
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Parental leave
- Professional development assistance
- Vision insurance
Day range:
Shift:
- 8 hour shift
- Rotating shift
Application Question(s):
- Do you have experience with, and are proficient in the use of CDK Operating System
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Worcester, MA 01604 (Required)
Work Location: In person