General Responsibilities:
- Professional and prompt customer service in a high volume fast paced environment
- Phone and email communication to field, office, support staff and customers.
- Work order management including assessment of agreement hours, quoted project oversight and ability to process through to billing in a timely manner.
- Responding quickly within the service and customer environment
- Job/Visit scheduling coordination
- Technician and apprentice scheduling
- Job status reporting to designated sales team
- Sales quote processing
- Daily interface with field technicians.
Additional Responsibilities
- Administrative support for Air Comfort Sales Engineers
- Working with the team to communicate and coordinate projects and associated documentation in an efficient and timely manner to assist in project mobilization, crew/technician selection, efficient scheduling, and project close out.
- Providing the sales engineers consistent updates when project changes occur in regard to scheduling.
- Open work orders for service calls and quotes.
- Provide secondary support to issue Purchase Orders.
- Preventive Maintenance Work Order Follow-up
- Review completed pm work orders for billable parts and parking.
- PM's that have non billable materials can be closed. If billable parts are on a PM work order give to billing for processing. If a PM goes over hours, determine if some of the labor should be billable repairs. Notify Scheduling Department Manager.
- Dispatch to provide 24/7/365 consistency in dispatch service to customers, technicians, and Air Comfort sales engineers.
- Manage efficient workflow while balancing and selecting the proper technician assignment with the proper skillset.
- Back up dispatch night service in rotation.
- Establish a knowledge of our technician's skillset to ensure efficient service call management.
- Work along with team leaders and fellow scheduling coordinators for assistance in assignment and knowledge development.
- Track quoted jobs and parts ordered/delivered.
- Successfully and accurately execute payroll for technicians.
- Manage the technician's weekly time and submit to payroll.
- Miscellaneous
- Occasional Backup for Main Switchboard.
- Back up processing of Oil Analysis reporting to the customer.
- Assist Billing Coordinator with invoicing questions.
- Develop a familiarity with preventive maintenance customers/accounts.
- Access and enter information into various customer portals.
- Any special projects requested by Director of Service, Customer service manager and/or Scheduling Department Manager
Qualifications:
- Minimum of 3-5 years scheduling and coordination experience in a union trade environment. Electricians, HVAC, Plumbing Contractor, Etc.
- HVAC and/or Plumbing Coordinator Experience a plus
- Operational software experience (service management type of software is a plus)
- Strong aptitude working within MS Office products (outlook, Word, and Excel)
- Excellent communication and people skills
- Works well under pressure, independently and as a team member.
Additional Information:
- Reports directly to the Scheduling Manager
- Hours Monday – Friday 7:00am to 4:00pm
- Overtime as Required
- On Call After Hours
Air Comfort does not accept unsolicited resumes from search firm or external recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Air Comfort.