JOB DESCRIPTION
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS A high school diploma or GED required Strong computer skills, including Microsoft Office and Adobe Suites
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- Outstanding phone skills
- Prompt, reliable, and responsible
- Able to lift 40+ pounds
- Excellent written and verbal communication skills
- Retail/customer service experience
- Neat, clean, and professional appearance
- Non-smoking environment
- Detail-oriented, organized, and able to multi-task
- Strong customer service skills and abilities
- Highly organized and detail-oriented
- Strong computer skills, including Microsoft Office and Adobe Suites
BENEFITS
- Excellent Advancement Opportunities
- Direct Deposit
- Performance Bonus
- Flexible Schedule
- Formal Ongoing Training Program
- Formal On-the-Job Training Program
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person