Hotel Manager
Duties:
- Oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning of all departments.
- Manage and train staff members, including front desk personnel, housekeeping, and maintenance teams.
- Monitor guest services to ensure high levels of customer satisfaction.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Coordinate with various departments to ensure seamless communication and collaboration.
- Implement and enforce hotel policies and procedures to maintain a safe and secure environment for guests and employees.
- Manage revenue generation and expense control to maximize profitability.
- Develop and implement strategies to attract new guests and retain existing ones.
- Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness, maintenance, and adherence to quality standards.
- Stay updated on industry trends, market conditions, and competitor activities.
Qualifications:
- Previous experience in hotel management or a related field is preferred.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills for effective guest relations.
- Proficiency in using phone systems and other hospitality software.
- Bilingual skills (English/Spanish) are a plus.
- Knowledge of human resources practices for hiring, training, and managing staff.
- Familiarity with revenue management principles to optimize hotel profitability.
- Exceptional organizational skills with attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Professional phone etiquette with excellent customer service skills.
If you are passionate about the hospitality industry and have the necessary qualifications, we invite you to apply for the position of Hotel Manager. Join our team and contribute to creating memorable experiences for our guests.
Please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.
Job Type: Full-time
Pay: $43,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
Experience:
- Hospitality: 1 year (Preferred)
- Hotel management: 1 year (Required)
Ability to Relocate:
- McAllen, TX: Relocate before starting work (Required)
Work Location: In person