Program Specialist – Homelessness Services
· Full-time, non-exempt (hourly) position
· Reports to Senior Program Manager – Homelessness
· $21-$24/hour depending on experience
· Position is based in either Redding, CA, Chico, CA; or remotely located in Siskiyou, Modoc, Lassen, or Plumas Counties
· Company does not pay relocation costs
If interested, please send a Cover Letter and Resume when applying
The Mission and Opportunity
United Way of Northern California (UWNC), based in Redding, is part of the world’s largest philanthropic network and the globe’s largest non-governmental funder of social services. UWNC fights for the health, education, and financial stability of all residents in its nine-county territory and is there for residents in times of crisis. UWNC aims to expand operations fully throughout the region. Services include, but are not limited to, the 211 human services helpline; crisis and disaster relief and recovery; financial stability programs; activities that address homelessness; and Public Health information and education.
Job Summary
The Program Specialist – Homelessness Services, will support the system administration of the Homeless Management Information System (HMIS) in support of the NorCal Continuum of Care. The program and associated services aim to coordinate and prioritize information for homelessness services in Del Norte, Lassen, Modoc, Plumas, Shasta, Sierra, and Siskiyou Counties. The primary focus will be supporting system operations with excellent data quality and a high level of engagement in each county. The Program Specialist will work closely with the HMIS Licensees, Service Providers CoC members, and other UWNC staff to ensure success in this role. This role will involve outreach, training, technical assistance, and systems management responsibilities. The Program Specialist will at times be called upon to support other community initiatives. This role requires extraordinary detail orientation; a high degree of professionalism; the ability to work in a fast-paced environment, and the ability to respond proactively to changing priorities.
Principal Job Responsibilities
· Ensure HMIS data excellence and security in accordance with governing Policies and Procedures
· Provide training and technical assistance to HMIS licensees regularly and as requested
· Work closely with Senior Program Manager – Homelessness and the Sr. Program Specialist – HMIS, to ensure data quality and frequent corrective and proactive communications
· Provide data and information for grant reporting as requested
· Assist Sr. Program Specialist – HMIS Administration in management of licensee process
· Provide presentations and facilitate conversations regarding HMIS/CE as needed in CoC operations
· Collaborate to ensure successful Coordinated Entry processes
· Support Coordinated Entry report development and implementation
· Attend community outreach events
· Other duties as assigned
Preferred Skills and Attributes
· Flexible, adaptable and resilient
· Ability to communicate detailed technical processes with partners in various environments
· Personable; works well in a team environment
· Excellent customer service skills
· Strong skills in communication and documentation over the phone and computer
Qualifications
· Minimum two years of experience in the non-profit or social services fields
· Minimum two years of experience in data systems administration and data quality management
· Strong organizational and project management skills.
· Experience in positive professional and public interactions with individuals from diverse backgrounds and varying socio-economic circumstances
· Strong skills in public speaking, presentations, and community engagement
· Demonstrated computer abilities. Proficiency in Microsoft Office suite, especially Word, Excel, PowerPoint; virtual communications tools (Zoom, Slack, Google documents/Drive)
· Experience in WellSky, Salesforce, CalSAWS or similar systems is a plus
· Bilingual/multilingual a plus
· Ability to lift up to 15 pounds
· Must possess a valid driver's license and reliable, insured transportation
· Must be able to work comfortably on a keyboard through an eight-hour shift
Occasional travel to other cities in California may be required.
United Way of Northern California offers medical, dental and health benefits; paid vacation and sick time; 12 paid holidays per year; company-paid life insurance, 401k Retirement Savings Program and an Employee Assistance Program.
UWNC is an Equal Opportunity Employer. Employment at UWNC is contingent on submission to background checks, including criminal and DMV checks.
Commitment to Diversity and Anti-Racism
United Way of Northern California is strongly and deeply committed to principles of diversity, equity, inclusion, and anti-racism. We provide equal employment opportunities to all applicants without regard to race, ethnicity, religion, creed, color, nationality, gender, gender identity, genetic information, sexual orientation, age, ancestry, physical or mental disability, medical condition, and marital status. We do not tolerate discrimination or harassment in any form.
We strive to ensure that our staff and our volunteers – including volunteer leadership on our Board of Directors and its committees – reflect the diversity of the communities we serve. Our policy is to treat all with dignity and respect, including – but not limited to – staff, volunteers, clients and prospective clients, colleagues at other non-profits, donors, employees of government agencies and businesses, people attending our events, and members of the public in general.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Non-Profit or Social Services: 2 years (Preferred)
- data systems administration: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Redding, CA 96002: Relocate before starting work (Required)
Work Location: Hybrid remote in Redding, CA 96002