The Front Desk Supervisor will provide direction, supervision and hands on support to the Front Office team. Together with the team, they will serve as a source of information for members and guests in the most accurate and pleasant manner. The Front Desk Supervisor will assist Club members and department team members with issues regarding Club services while maintaining courteous service. They will comply with and safeguard all Hillcrest Country Club policies and procedures, maintain supporting information in a readily accessible and retrievable system and provide accurate information in support of management decision-making.
-
A minimum of ten (10) years of experience with at least five (5) years of administrative experience, including at least two (2 years as a supervisor. Hospitality or related industry experience preferred.
-
Excellent communication skills, including first-class professional verbal and written communication in English with all stakeholders
- Positive, professional and warm disposition; passionate about hospitality, exuding ease, approachability and a sincere approach to member service
-
An active team player, able to contribute to the creation of a cohesive, creative, fun, team environment and work with all levels within the organization
- Proven ability to take initiative, apply analysis and reason to problem solving skills
- Proven ability to establish and maintain successful business relationships
-
Excellent organizational skills, able to maintain accurate and detailed records
-
Proven ability to multi-task, meet deadlines, manage multiple projects and processes, and follow-through in support of multiple departments
-
Solid computer skills, with expertise in Microsoft Office suite of applications including Word, Excel, PowerPoint, Outlook and Publisher
-
Ability to maintain confidentiality, exercise discernment and display emotional maturity, remaining calm and composed in a fast-paced environment
- Flexible and adaptable to an evolving environment
-
High energy with the ability to drive results
-
Lift up to 25 lbs.