The Aging and Disability Resource Center (ADRC) is a single point entry for older adults and people with disabilities who need information and assistance with community resources and access to publicly funded, community-based long-term care programs. The LTC Specialist will provide information and assistance (IA&A), long-term-care options counseling, and functional eligibility and enrollment. The ideal candidate has a passion for serving their community and finds job satisfaction in helping clients find solutions.
Duties and Responsibilities:
- Provide prompt, accurate and friendly responses to requests for information about an array of topics and for access to long term care resources. Staff the IAA service (phone/walk-in) line part of each week.
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Maintain up to date knowledge of community resources and benefit programs, and program guidelines.
- Obtain and maintain Alliance of Information and Referral Services certification (AIRS) within 1 year of employment.
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Provide guidance to individuals and families about long term care options.
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Acquire and maintain certification as a screener for the Long-Term Care Functional Screen and participate in all training for screeners.
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Maintain up to date knowledge of eligibility and enrollment & disenrollment procedures and protocols for Family Care and Partnership Programs, and the self-directed supports waiver IRIS.
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Meet with consumers to conduct functional eligibility and enrollment for public funding for community-based services, and/or long-term care options counseling.
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Provide advocacy and assist persons obtain needed services.
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Make referrals to programs within the ADRC as well as to outside organizations to meet needs of individuals living in the community.
- Document calls, maintain detailed case records, complete eligibility and enrollment documentation, and participate in case staffings. Complete reporting for Medicaid billing purposes.
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Attend and participate in staff development programs, including in-service training, staff meetings and professional seminars.
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Maintain high level of confidentiality and performance that is established in ADRC contract, quality assurance plans and agency standards.
Qualifications:
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Bachelor’s degree in human service-related field
- Excellent active listening, interviewing, and advocacy skills
- Knowledge of case work principles, long-term care, social service delivery systems and community resources
- Knowledge of Medicaid, Medicare and other public benefit programs preferred
- Ability to organize and plan work effectively, and independently
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Ability to communicate clearly and effectively, orally and in writing
- Ability to handle difficult callers and situations and take appropriate action
- Certified Long-Term Care Functional Screener preferred
- Certified Information & Referral Specialist (CIRS-A) preferred
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Proficient experience with computers
- Become Certified Options Counselor during training period
Salary: Starting salary is $42K plus a generous PTO schedule which includes vacation, holidays and sick leave. Full benefit package also provided.
Please send resumes to HR - jabate@KAFASI.org