This company is seeking a Desktop Analyst to provide technical support to end-users for hardware and software issues on desktop computers across the organization. The successful candidate will be responsible for delivering first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
Position Requirements:
- Minimum of 3 years of experience in a service desk support role
- Technical background in supporting endpoint hardware, applications, and printers in an enterprise network environment
- Experience with Windows 11 a plus
- Experience with endpoint management tools like Microsoft Intune
- Experience working with objects in a Microsoft Active Directory / Azure AD environment
- Experience in supporting iOS devices and Mobile Applications
- Experience with MacOS and Apple devices a plus
- Excellent written and verbal communication skills
- Exceptional customer service skills
Position Responsibilities:
- Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers
- Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware
- Collaborate with IT teams to troubleshoot and resolve escalated incidents
- Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders
- Manage all endpoint installations and configurations
- Assist in maintaining and updating inventory of computers and related peripherals
- Proficiency in working within a Microsoft Azure AD (Entra ID) environment
- Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management
- Expertise in supporting mobile device platforms, including Apple iOS and mobile applications
- Competence in supporting MacOS and Apple devices
- Thorough knowledge of current desktop computer operating systems, particularly Windows
- Ability to set up and configure computers and printers in a network environment
- Understanding of PC and laptop hardware components to ensure optimal utilization and functionality
- Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners)
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
INDHV
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Memphis, TN 38105 (Required)
Ability to Relocate:
- Memphis, TN 38105: Relocate before starting work (Required)
Work Location: In person