Join us for this incredible opportunity to be part of our Rooms team as a Concierge at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work for in 2021!
Thompson Dallas is a luxury hotel located within The National, Dallas’ newest urban luxury mixed-use project. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom.
Thompson Dallas is part of the boundless Hyatt Hotels Corporation portfolio. It has a stunning mid-century modern hexagon design that rises above the Dallas Skyline and brings guests and community together through an inspired tribute to history, design and culture.
The Concierge is responsible for answering questions, giving direction and making detailed personalized reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests. A deep understanding of the Dallas Fort Worth Area for all things food/beverage, tourist, events, arts and entertainment.
While at the concierge desk in the lobby the concierge needs to be standing to the side of the desk and greeting guests as they enter and exit the lobby. Assist with directions, offer luggage assistance, offer water, offer valet assistance, etc.
When interacting with guests to book reservations for restaurants, tours, museums, etc.., it is appropriate for the concierge and guest to be seated while working through the guest itinerary. Once the guest request have been accommodated, the concierge is to stand back up and greet guests in the lobby.
When doing pre-arrival emails, posting charges to guest folios, doing month end paperwork, and other admin work, the expectation is for the concierge to do these duties in the back office behind the front desk.
When present in the lobby the concierge needs to keep themselves free of admin work to visibly show guests they are available to provide service
We offer excellent benefits:
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance
Life and Disability Insurance
401K with company match
7 paid holidays and generous Paid Time Off
Paid Family Bonding Time and Adoption Assistance
Employee Stock Purchase Plan
Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
Tuition Reimbursement program
Discounted parking and on DART passes, and much more!