Job Title: Guest Service Agent
Company: 4Sight
Location: Columbus, Ohio
Job Type: Full-Time
Job Description: 4Sight is seeking a friendly and professional Guest Service Agent to join our team in Columbus. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.
Responsibilities:
- Greet guests upon arrival and check them in and out of the hotel efficiently.
- Assist guests with inquiries about hotel services, amenities, and local attractions.
- Handle guest complaints and issues promptly and professionally.
- Process payments and manage reservations accurately.
- Maintain a clean and organized front desk area.
- Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
- Handle phone calls and direct them to the appropriate department.
- Provide concierge services such as booking transportation and making restaurant reservations.
- Ensure compliance with all hotel policies and procedures.
Requirements:
- Strong communication and interpersonal skills.
- Friendly and professional demeanor.
- Ability to handle multiple tasks in a fast-paced environment.
- Dependability and punctuality.
- Basic computer skills and familiarity with hotel management software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
What We Offer:
- Competitive hourly wage and benefits.
- Comprehensive training and opportunities for career advancement.
- A supportive and collaborative work environment.
- Employee discounts on hotel services and accommodations.
How to Apply: If you are a customer-focused individual who enjoys working in a hospitality environment, we encourage you to apply for the Guest Service Agent position at 4Sight in Columbus.