At Floor Coverings International, we believe that an inviting and positive office environment is crucial to the growth and success of our local franchise. As a Production/Office Manager, you will play a key role in facilitating the expansion of our business. Our franchise is locally owned and operated, and we are seeking an exceptional individual to serve as the primary point of contact for our valued customers.
A new location of Floor Coverings International is currently being established, and we are looking for key team members to grow our business. This location will be based in San Jose, California but will serve customers located in West Santa Clara County.
Benefits and Perks:
- Bonus opportunities
- Paid Vacation
- Paid Holidays
- Cell Phone allowance
- Family owned and operated~ fostering a friendly environment
- Paid training provided
- Full-time position
- This is an in-person office role that also includes going into the " the field"
- Reimbursed gas mileage
- Company provided computer
- Annual Convention to Mexico
Qualifications:
- Previous experience in Office Management (2+ years)
- Customer Experience/Production/Operations Management background
- Strong communication skills (over the phone and in-person)
- Organized, detail-oriented, and proficient in multi-tasking
- Able to work independently without supervision and problem solve
- Proficiency in managing crews, calendars, and salespeople
- Flooring or related knowledge preferred
Key Responsibilities:
- Maintain strong relationships with customers
- Oversee daily office operations
- Convert & schedule leads to appointments for the sales team
- Support local marketing efforts
- Keep the showroom and office organized and presentable
- Assist in the development, management, and delivery of local marketing tactics
- Meet with sales staff to discuss recent sales and review customer expectations and product orders
- Order all necessary products for jobs accurately and follow up on delivery
- Schedule the job to meet the schedule of customer and installers
- Communicate start dates and times with installers and customers
- Update customers regularly on installation details
- Daily updates on InspireNet and Asana regarding job status and upcoming schedule via the
- Production Dashboard (internal tools)
- Meet in customers homes for job kick off, final walkthrough, and as needed
- Update the customer ongoing on details of installation
- Discuss and obtain written permission for any changes in contracted work
Compensation:
Best in Industry for this role.
Salary Range: $50,000-$60,000 plus bonus opportunities (negotiable)
If you have a strong desire to manage both people and operations, and if you are looking for an opportunity to work for a company renowned for its commitment to customer service and integrity, Apply Today!!
Job Type: Full-time
Pay: $23.00 - $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Flooring installation: 1 year (Required)
- Customer acquisition: 1 year (Required)
Ability to Commute:
- Campbell, CA 95008 (Required)
Ability to Relocate:
- Campbell, CA 95008: Relocate before starting work (Required)
Work Location: In person