Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others succeed? If so, we want you to join our clients team as a Customer Service Agent, specializing in Merchant Services!
Our Client is a dedicated to supporting businesses in managing their merchant services with ease and efficiency. You will work with both new and existing customers, ensuring they receive the best possible service and support.
Key Responsibilities:
- Provide top-notch customer service to new and existing merchant services clients
- Assist customers with account inquiries, transaction processing, and resolving issues
- Educate customers on the features and benefits of our merchant services products
- Handle customer feedback and escalate issues as necessary to ensure satisfaction
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service delivery and customer experience
What They Offer:
- Competitive salary and benefits package
- Comprehensive training and ongoing support
- Opportunities for career growth and development
- A positive and inclusive work environment
- The chance to make a real impact on our customers’ success
Requirements:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Previous experience in customer service, preferably in merchant services or a related field
- Strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in using customer service software and Microsoft Office Suite
#IND19
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Downers Grove, IL (Preferred)
Ability to Relocate:
- Downers Grove, IL: Relocate before starting work (Required)
Work Location: In person