THE PALETA BAR AND SPRING ROLLIN’
600 South 21st. St UNit 150 CO. SPGS., CO 80904 · 719-424-7573
CREW MEMBER JOB DESCRIPTION
PAY RANGE: 13.65 - 16.00 PER HOUR PLUS TIPS
EXPERIENCE NEEDED:
- 6-12 Months in the Customer Service Industry
- Food Service Background Preferred but not required
EDUCATION
- High school Diploma or GED preferred.
- Customer Service Training preferred.
- Food Safety or similar training preferred.
SKILLS
- Offering exceptional customer service to all whom enter the building
- Delivering superior food and beverage service and maximizing customer satisfaction
- Efficiently meeting and exceeding customers needs throughout their experience
- Responding efficiently and accurately to restaurant customer complaints
- Ensuring food quality standards are met and upheld
- Managing cash and credit transactions
- Educating our guests on our menus and offerings
- Occasional preparation of Paleta’s and our other offerings
- Maintain a professional attitude and demeanor when in stressful situations
- Ability to multi-task and thrive in a fast paced environment
- Provides Excellent Customer Service at all times
- Has Excellent Multi-Tasking Ability
- Performs Various Duties as Assigned
- Can Effectively Escalate Complaints
- Follows Recipes, Procedures and Guidelines
RESPONSIBILITIES
- Assist in the day-to-day operations in the restaurant
- Respond to new customers and customer service issues in a timely manner
- Occasional assist in the creation of effective social media posts
- Develop the highest quality products on the market
- Ensure food quality and food safety throughout the restaurant
- Maintain accurate records of tips and monies collected
- Cashiering on Clover POS
- Meeting and exceeding customer satisfaction goals
- Assist in training new front of house staff as needed
- Food Preparation for Both Restaurants
- Cooking and Preparing Orders
- Stay informed on the latest recipes, menus, and seasonal offerings
- Occasional preparation of paletas and agues frescas
- Check in on guests throughout the dining room as needed
- Effectively communicate with customers
- Effectively Communicate Information to fellow staff
- Ability to lift 40lbs
- Valid Driver’s License and reliable transportation.
Acknowledgement for Receipt of the Crew Member Associate
Job Description:
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
2
Job Type: Part-time
Pay: $13.65 - $16.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Flexible schedule
- Food provided
- Paid training
Restaurant type:
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Basic math: 1 year (Preferred)
- Customer service: 1 year (Preferred)
License/Certification:
- Food Handler Certification (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person