Job Summary
Client Service Coordinator is responsible for managing the initial contact and intake process for new clients seeking Applied Behavior Analysis (ABA) services. This role involves coordinating with families, assessing eligibility, collecting necessary documentation, and ensuring a smooth transition into services. The Intake Coordinator plays a crucial role in maintaining positive relationships with clients and ensuring they have a comprehensive understanding of the services offered.
Key Responsibilities
1. Client Intake and Assessment: Conduct initial phone and in-person interviews with potential clients and their families. Gather comprehensive client information, including medical history, behavior concerns, and therapy goals. Assess eligibility for ABA services based on gathered information and organizational criteria.
2. Documentation and Record Keeping: Collect and verify all necessary documentation, including insurance information, consent forms, and medical records. Maintain accurate and up-to-date client records in the company’s database. Ensure compliance with all confidentiality and HIPAA regulations.
3. Coordination and Communication: Serve as the primary point of contact for new clients and their families during the intake process. Communicate effectively with clinical staff to schedule initial assessments and appointments. Provide families with information on ABA services, treatment processes, and company policies.
4. Insurance and Financial Coordination: Verify insurance benefits and communicate coverage details to families. Assist families with completing necessary insurance paperwork and understanding their financial responsibilities. Coordinate with the billing department to ensure smooth processing of insurance claims and payments.
5. Client Support: Offer support and guidance to families throughout the intake process, addressing any questions or concerns. Provide resources and referrals for additional services or support as needed. Follow up with clients post-intake to ensure a smooth transition into ongoing services.
Qualifications-
Education:
Bachelor’s degree in Psychology, Social Work, or a related field preferred.-
Experience:
Minimum of 2 years of experience in a healthcare or social services setting, preferably in an ABA or mental health environment. Must be knowlegeable of Gammis and Georgia Medicaid.
Skills: Strong organizational and multitasking abilities.
Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and database management. - Familiarity with insurance verification and billing processes. - Compassionate and client-focused with a strong ability to build rapport with families.
Job Type: Part-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
- Profit sharing
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote