The Senior Operations and Support Analyst will bring their expertise to our Workday Implementation Project, offering guidance on roles and training team members to adeptly use the new ERP system. They will also manage, coordinate, and monitor the application support, operations, and enhancement processes for all applications within the Corporate Systems portfolio and their related interfaces.
They gather and document requirements, define scope and objectives, and perform technical and configuration activities. They ensure the reliability, availability, performance, and recoverability of systems. They will attend vendor meetings, stay informed of product roadmaps, trends, and new capabilities that could benefit or impact the organization, and recommend modifications to applications. They will write and maintain detailed system documentation, including user manuals and technical configuration manuals.
They will collaborate laterally with other IT staff to identify and leverage solutions across business units. They will also collaborate and add value for our business partners, especially in relation to the use and functionality of their applications. Occasional travel and weekend work may be required.