To assist applicants going through financial hardship with material and financial assistance and provide referrals to other resources as needed. To serve as a liaison between the Community Clearinghouse (CCH) / Emergency Assistance Program (EAP), program participants and community partners.
Duties and Responsibilities:
- Responds to all incoming inquiries/request via phone and email from households facing financial hardship by providing information and services/assistance in a timely, courteous and professional manner.
- Process applications and conducts follow-ups with applicants, including helping to gather required documents and meeting application timelines to determine eligibility based upon applicable grant and program guidelines.
- Inputs applicant data into an outcome tracking database.
- Provides referrals to social service agencies and other community resources to applicants and establishes a plan of action to pursue such referrals if required.
- Assist Program Coordinator with financial literacy workshops.
- Conducts outreach with Program Coordinator to promote program services to potential applicants.
- Responds to inquiries, questions and concerns from landlords, vendors and other social service agencies regarding the EAP.
- Completes administrative tasks, which includes but may not be limited to, forms processing, data entry, photocopying, word processing and filing.
Qualifications:
- High School Diploma or equivalent.
- One to two years of customer service and/or administrative experience.
- Extensive working knowledge of computer programs including Microsoft Word, Excel, Power Point, OneDrive and other program software.
- Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community.
- Effective communication skills.
- Detailed oriented & ability to multi-task
- Work under pressure
- Valid Drivers License, clear traffic abstract
- Must submit job application through Helping Hands Hawaii website along with Resume and Cover letter in order to be considered for employment. If you prefer a paper application, it will be available upon request.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No nights
- No weekends
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Honolulu, HI 96819 (Required)
Ability to Relocate:
- Honolulu, HI 96819: Relocate before starting work (Required)
Work Location: In person