Join Our Team as a Service Manager at Anderson Sunoco's Busy Arlington Location!
Are you a detail-oriented and customer-focused professional with a passion for the automotive industry? Anderson Sunoco in Arlington is actively seeking a dedicated Service Manager to join our team and help drive our success!
Why Work With Us?
- Competitive salary: $50,000.00 - $90,000.00 per year
- Bonus and commission pay
- Paid time off
- Friendly and supportive work atmosphere
- Opportunities for professional growth and development
- Full-time position with weekend availability
Key Responsibilities:
Job Duties:
- Initiate service requests and prepare repair orders (RO) by describing symptoms, problems, and causes discovered, and then recommending/required repairs and services
- Oversee auto service mechanics and vehicle repair processes to deliver a positive service experience and maintain profitability
- Ensure proactive resolution of all customer complaints and make follow-up calls as needed
Customer Relationship Management:
- Ensure delivery of customers’ vehicles on time
- Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
- Oversee all day-to-day job duties within the team with a focus on high employee and customer morale
Vendor Management:
- Maintain relationships with vendors
- Order parts and shop supplies from vendors
Parts Management:
- Manage inventory of parts and other shop supplies
- Manage part(s) returns for unused or incorrect parts
Technical:
- We use AllData and ShopMonkey, so knowledge of those tools is a big plus, but not required
- ASE certification is a major plus
Qualifications:
- Proven experience as a Service Manager or Service Writer (3 years preferred)
- Strong understanding of automotive services and repair processes
- Excellent communication and interpersonal skills
- Proficient in using automotive management software
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment and handle high-pressure situations
- ASE certification or equivalent experience is preferred
- Basic computer skills are required
Shop Hours:
- Monday to Friday: 8 AM - 5 PM
- Saturday: 8 AM - 12 PM
Ready to Apply?
If you are a motivated and experienced professional with a knack for customer service and automotive management, we want to hear from you! Join our team at Anderson Sunoco and help us deliver top-notch service to our valued customers.
Work Location:
- In person
Job Types: Full-time, Part-time
Pay: $50,000.00 - $90,000.00 per year
Expected hours: 50 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
Shift:
- 8 hour shift
- Rotating shift
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Arlington, VA 22207 (Required)
Ability to Relocate:
- Arlington, VA 22207: Relocate before starting work (Required)
Work Location: In person