About Us: We are a Carrier Factory Authorized Dealer in Denver and the surrounding areas. We mostly work with single-stage, two-stage and fully modulating and communicating systems with support from Carrier’s Technical Support team but we also work on all major brands. At Impact Heating, Cooling, Plumbing & Electrical Inc., we pride ourselves on providing our customers with the highest level of service through honest, reliable, technically accurate repairs and maintenance that is unparalleled by the competition.
Job Description: The Service Technician performs skilled work in operation, maintenance and repair of heating, ventilation and air conditioning systems. The Service Technician provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customer’s homes.
Scheduled work hours are M-F 7am-5pm with overtime as necessary on an emergency rotating basis. On-call duties are required and are from 5-9pm M-F and 7am-9pm weekends.
Responsibilities:
· Service, repair and/or propose replacement of gas furnaces, air conditioners, heat pumps, electric furnaces, packaged terminal units, ductless split systems, humidification and dehumidification equipment, electronic air cleaners and air purification systems, residential control systems to include zoning systems
· Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
· Test each system after service/repair is complete to ensure the system is functioning properly.
· Perform proper inspection of customer systems to prevent future issues.
· Explain to customers each service and repair performed.
· Assess systems and assist the customer in making a buying decision through detailed education of system needs as well as a thorough cost/benefit analysis of purchasing a new system.
· Accurately document:
o Age and type of each system component on invoices
o Services completed
- Discussion with customers regarding current and/or future equipment/service requirements
- Invoices and costs for service
- Debrief with dispatch after each service call.
· Turn in all parts receipts, packing slips, contracts, and invoices daily.
· Wear floor savers while working in client homes.
· Inspect area for cleanliness after job completion.
· Maintain company vehicle, ensuring cleanliness and organization, both inside and out.
· Always maintain a professional image by:
- Wearing only company-approved apparel
- Following safety policies and procedures
- Abiding by all standards of performance and code of ethics
- Maintaining a courteous demeanor with all customers and associates
- Respecting the customer’s property
· Participate in company-sponsored training classes.
· Assist in mentoring and training maintenance technicians and service technicians.
Requirements:
o Knowledge of the fundamentals of how residential heaters, air conditioning, and ventilation equipment operate and function
o Ability to mentor and train less-experienced team members
o Solid communication and excellent customer service skills
o Valid driver’s license and a clean driving record
o Proficient in reading schematics, blueprints, and work plans
o Ability to pass a background check and drug screen
o GED or high school diploma
o NATE certification preferred
o Environmental Protection Agency (EPA) certification
Due to common working conditions, candidates must be able to function in extreme temperatures, and have the ability to lift heavy equipment, work in confined spaces, and climb ladders.
Benefits: Medical, dental and vision insurance are available to all full time employees. We offer paid holidays and a generous PTO package. Employees are also eligible to participate in the company 401k
How to Apply: Please submit your resume through Indeed
Join our team and contribute to the success of our growing small business!
Job Type: Full-time
Pay: From $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- HVAC: 2 years (Preferred)
License/Certification:
Work Location: Multiple locations