Jovenes is a place of personal transformation for homeless youth. Our mission is to help homeless youth and at-risk families become productive and integrated members of the community. We provide emergency and permanent housing options and other community-based services that create opportunities for them to lead productive lives. We operate in Los Angeles and community East and South East of Los Angeles County.
JOB TITLE: SPA7 Short Term Housing Case Manager
The primary responsibility of the case manager is to provide case management services to youth age 18-24 that are enrolled in the SPA 7 Transitional Housing Eva’s Home. Eligible individuals will be referred by the SPA 7 Coordinated Entry System. The goal of the program is to transition youth in to permanent housing opportunities. From time to time, the case manager may be asked by program director or executive staff to conduct activities or tasks necessary to the operations of the organization.
DUTIES AND RESPONSIBILITIES
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Program:
· Coordinate intake of eligible clients.
· Assess clients’ challenges and barriers as well as strengths.
· Develop life skill trainings and demonstrations to clients.
· Elaborate with client their Individualized Service Plan that will be updated monthly.
· Provide case management services to achieve the outcomes set in the ISP.
· Provide clients with referrals and monitor progress as needed, in particular to mental health and substance abuse services, and toward opportunities for educational & career development and personal enrichment.
· Evaluate transportation needs and support them in developing a sustainable plan.
· Provide clear direction, support and follow up to clients.
· Support clients in identifying permanent housing options.
· Develop appropriate procedures in case of crisis.
· Coordinate other program staff in service delivery and facility monitoring.
· Delegate activities and follow up to other program staff to maximize clients’ progress.
· Maintain appropriate and professional resident relationships with particular attention to professional boundaries.
· Cultivate partnerships with community stakeholders and public agencies to expand opportunities for youth in the program.
Administrative:
· Maintain files in a secure and locked cabinet.
· Enter client data into the HMIS system on an ongoing daily-to-weekly basis
· Support development of policies and procedure for the program.
· Collect client documentation.
· Prepare and submit reports in a timely manner.
· Be part of program and department meetings.
Other:
· This position is part of a team to manage all clients in the program. While each case manager will be the primary contact for their assigned a case load, depending on program needs each case manager will be required to support the other associate as needed.
· Follow the agency professional code of conduct at all times.
· Be a team player and maintain effective and constructive communication within the short-term housing team and within the agency at large.
Other duties and responsibilities may be developed by immediate supervisor according to program needs.
SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:
Communication Skills and Abilities:
· Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
· Ability to read, analyze and interpret manuals and office documents
Mental/Interpersonal Skills and Abilities:
· Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
· Ability to work independently and with others—including other employees, clients and members of the public—in face-to-face and telephonic contexts
· Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
· Ability to be flexible and adapt to changing work demands
· Maintain high level of concentration and attention to detail for extended periods of time
· Ability to respond effectively to sensitive inquiries or complaints
· Maintain a high level of ethical and professional standards in accordance with agency and community policy
Physical Skills and Abilities:
· Ability to talk or hear in order to give and receive information and instructions
· Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
· Ability to reach with hands and arms
· Ability to use computer keyboard up to 50% of the day
· Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
· Ability to lift and/or move up to 20 pounds
Reasonable accommodation for individuals with disability will be evaluated and exceptions considered.
Equipment and Computer Software Skills and Abilities:
· Computer literate (basic working knowledge of Microsoft WORD, Excel, Outlook, and PowerPoint)
· Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required
EDUCATION, EXPERIENCE, CERTIFICATES & TRAINING
· Bachelor’s degree or 4 years of experience in a relevant setting;
· Experience working with transitional aged youth, individuals with mental disabilities, low income families.
· Demonstrated ability to work with a culturally diverse clientele & staff
· Bilingual and fluent in English and Spanish a must
· Valid California driver’s license and personal vehicle insurance carrier relating to clients, staff agency representatives, community members and others.
Salary Range: $23-25/hour. Level of experience and education will be taken into consideration. Health, dental and life insurance are provided. Vision, accidental, critical illness, and additional life insurance are available on a complimentary basis. Vacation, sick time, and holidays are provided based on agency policies. 401k plan and matching contributions are provided based on agency policies. Must have a reliable motor vehicle, valid driver license and proof of liability insurance for use of personal vehicle for work-related travel. Mileage reimbursement is provided. Jovenes is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- On call
Work Location: On the road