ExactCare helps people with chronic conditions and multiple medications overcome daily challenges to living healthier at home. Our solutions include at-home clinical pharmacy support and an easier, safer way to manage medications.
Job Details:
Pharmacy Technicians in our Patient Care Center of Excellence spend their day talking with patients, doctors, and facilities on the phone, processing prescriptions and working amongst multiple pharmacy software systems. They ensure that patient orders are properly prepared and meet clinical requirements prior to medication fulfillment. This is an office based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.
Responsibilities
Providing exceptional customer service experiences each day in a phone based environment.
Utilizing sound drug knowledge to effectively assist patient questions over the phone.
Processing prescription information with speed and accuracy.
Responsible for billing patient medications accurately.
Maintaining patient records with strong attention to detail and confidentiality.
Serving as a liaison between the clinical pharmacists and other medical professionals on patients behalf.
Performing in a high volume, fast paced environment to ensure orders are processed in a timely manner and meet clinical requirements prior to fulfillment.
Skills & Abilities
Comfortable working in a phone based environment.
Exceptional customer service skills, serving patient needs over the phone.
Thorough drug knowledge.
Knowledge of appropriate billing activities pertaining to medications.
Ability to utilize technology and work within multiple software programs to fulfill medication orders.
Strong prioritization and organizational skills.
Maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to exhibit ExactCare’s Core Values in daily work:
Requirements
Must be 18+ years of age. High school diploma /GED required
Prior experience in a pharmacy setting, preferred
Must hold a current registration with the Ohio Board of Pharmacy or be willing to register with the Ohio Board of Pharmacy
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required
ExactCare provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.