Job Summary:
We are seeking a skilled Telecommunications Operator to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls, dispatching messages, and providing administrative support.
A HEMPSTEAD POLICE DEPARTMENT PERSONAL HISTORY STATEMENT MUST BE COMPLETED AND SUBMITTED. (TCOLE REQUIREMENT)
FULL-TIME - NIGHT SHIFT ROTATING EVERY OTHER WEEKEND (F, S, S) OFF 6P-6A.
Willingness to and /ability to work all shifts including holidays and weekends.
This shift is primarily night shift and rotating weekends (8- and 12-hour shifts) and holidays.
Responsibilities:
- Answer and direct incoming calls promptly and professionally
- Utilize phone systems to handle calls efficiently
- Perform data entry tasks accurately and in a timely manner
- Maintain a professional demeanor when communicating with callers
- Assist with dispatching messages to appropriate personnel
- Provide administrative support such as filing, copying, and faxing documents
- Uphold phone etiquette standards at all times
Requirements:
MUST BE 18 YEARS OF AGE OR OLDER
MUST BE ABLE TO PASS DRUG, PHYSICAL AND PSYCHOLOGICAL EXAMS
MUST PASS CRIMINAL HISTORY BACKGROUND
PREFER SPANISH SPEAKER/ CANDIDATE
MUST BE ABLE TO MULTITASK PHONES/RADIO AND IN PERSON AT SAME TIME
MUST BE PROFICIENT IN TYPING
Graduation from an accredited high school or a G.E.D. equivalency diploma
TCOLE Basic Telecommunications Certification preferred or must obtain within one (1) year of hire.
Valid Texas Driver’s License
- Proficiency in typing and data entry skills
- Excellent communication skills to interact effectively with callers
- Ability to handle multiple phone lines and prioritize calls accordingly
- Previous experience in front desk or customer service roles is preferred
- Fluency in multiple languages is advantageous
- Strong organizational skills to manage call logs and messages efficiently
This position offers the opportunity to work in a dynamic environment where your communication and administrative skills will be valued. If you are a detail-oriented individual with a passion for telecommunications, we encourage you to apply for this role.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Family leave
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
- 12 hour shift
- Holidays
- Night shift
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
Ability to Commute:
- Hempstead, TX 77445 (Required)
Work Location: In person