TOUR (8am – 4pm)
PUPROSE OF POSITION:
The Clerical Associate Level 4 is proficient in customer service skills and will ensure that patients are identified properly and registered in the Emergency Room for clinical intervention.
AREAS OF RESPONSIBILITIES:
All areas of the Emergency Department
SUMMARY OF DUTIES AND RESPONSIBILITIES:
Check in and register all incoming patients in EPIC using Check 2/15 for identification purposes.
Greet Patients.
Greet Visitors and follow process for visitation, not limited to giving guest passes to visit patients.
Answer telephones and transfer to appropriate staff members.
Provide limited information to callers regarding patients.
Scan documents into EPIC.
Perform palm vein scanning.
Take photographs of patients during registration.
Collect, scan and verify insurance from patients using insurance provider portals.
Be able to work with other disciplines in the Emergency Department.
Be able to direct patients to other disciplines when requested and appropriate (i.e. SW, Managed Care).
Be able and available to stay at work when staffing requires it.
Follow all HIPAA rules.
Collect Co-payments from patients when appropriate.
Interact professionally with other disciplines including ambulance personnel.