Who are we looking for?
The Transaction Coordinator is an individual who is outgoing, draws energy from working with people, and is optimistic. They have a strong sense of urgency, but not at the expense of quality. In addition, this person demonstrates on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients first, doing the right thing, and seeking win-win agreements. The Transaction Coordinator must be adaptable to change and be solutions-oriented. This person should possess effective written and verbal communication skills. They will manage the entire contract-to-close process and efficiently manage timeline and communication with all parties involved to ensure transactions close on time, with little or no hassle to clients. This individual must provide exceptional customer service and be willing to go the extra mile.
As the success of the team grows, this individual has the opportunity to develop into a leadership role. This person takes ownership of everything they do and always looks for ways to improve and grow personally and professionally. This individual will have incredible growth opportunities!
Duties will include:
- Build, implement, and manage all systems for contract to close, client coordination, title & lender communication, information management, back-office support, etc.
- Create and maintain a transaction management manual that documents all systems and standards.
- Manage paperwork details from initial appointment through closing
- Assist with the coordination and participating in annual client events
- Build out systems to improve client communication throughout the transition
- Create & implement a closing smart plan
- Communicate & assist pertinent tasks to other team members
- Send and organize contracts and other documents
- Maintain organization in all aspects of the business
- Adhere to high standards of customer service and company reputation
- Provide five-star customer service throughout the sale and beyond in order to increase retention and referral business
- Follow up with referral agents
- Act as a liaison between real estate agents, clients, title companies, and mortgage lenders during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale.
- Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released.
- Maintain accurate and compliant files for all transactions
- Organize documents in the transaction management system and in-house file system
- Understand the contracts in order to summarize all important terms, conditions, and contingency dates
- Communicate with the agents several times throughout the transaction, including all critical dates, missing documents, calendar reminders, file compliance status, etc.
- Communicate regularly with the client to send them reminders and check-ins and let them know what to expect in each step of the closing process.
- Establish relationships with all third parties, including lenders, inspectors, appraisers, and all agents, in order to ensure a smooth closing process and share relevant information.
- Draft any addenda needed along the way, keep a record of them on file, and ensure they are shared with relevant parties.
- Be the first point of contact/resource for all questions that arise throughout the closing process from agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.)
- Stay in good communication with the agent if any issues arise that they need to handle or negotiate.
- Coordinate closing date, time, and location and notify all parties
- Notify client about utility accounts to set up/cancel
- Coordinating getting documentation for all repairs and warranties.
- Verify commission statements are current prior to closing
- Review the client settlement statement/closing disclosure before closing to verify the correct
- Close out the file after the closing, including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the HUD, and processing the check.
- Any other task that may not be listed in this description.
Knowledge/Skills:
- Tech-savvy is a requirement
- Real Estate or related industry preferred but not required
- Texas Real Estate license preferred but not required
- Excellent written and verbal communication skills
- Exceptional organizational and project management skills
- Ability to focus and stay on task
- Resourceful
- Solution-based attitude and strong problem-solving skills
- Conscientious about doing things the right way
- Positive attitude
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Experience level:
- 1 year
- 2 years
- Under 1 year
Schedule:
- Day shift
- Monday to Friday
License/Certification:
- Real Estate License (Preferred)
Ability to Commute:
- Dallas, TX 75252 (Required)
Ability to Relocate:
- Dallas, TX 75252: Relocate before starting work (Required)
Work Location: Hybrid remote in Dallas, TX 75252