Overview:
We are seeking a highly motivated and detail-oriented Collection Agent to join our team. As a Collection Agent, you will be responsible for contacting individuals and businesses to collect outstanding debts. This role requires strong communication skills, the ability to negotiate payment arrangements, and a commitment to providing excellent customer service.
Responsibilities:
- Contact individuals and businesses to collect outstanding debts
- Negotiate payment arrangements and develop repayment plans
- Maintain accurate and up-to-date records of all collection activities
- Utilize accounting software to track payments and update customer accounts
- Perform account reconciliations to ensure accuracy of financial records
- Apply knowledge of financial concepts, debits, and credits to effectively manage accounts
- Provide exceptional customer service while handling sensitive financial matters
- Utilize telemarketing techniques to reach out to debtors and resolve outstanding balances
- Collaborate with internal teams, such as billing and sales, to address any billing discrepancies
Qualifications:
- Previous experience in collections or a related field is preferred
- Strong negotiation skills with the ability to effectively communicate payment options
- Proficient in using accounting software and performing account reconciliations
- Knowledge of financial concepts, including debits and credits
- Familiarity with telemarketing techniques for debt collection purposes
- Understanding of accounts payable processes and procedures
- Excellent customer service skills with the ability to handle difficult conversations professionally
If you are passionate about collections, have strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Ability to Commute:
- Spring Hill, TN 37174 (Required)
Ability to Relocate:
- Spring Hill, TN: Relocate before starting work (Required)
Work Location: Hybrid remote in Spring Hill, TN 37174