We have an opportunity to join the Alliance as a Member Services Operations Specialist in the Member Services Department.
Reporting to the Member Services Operations Manager, this position:
- Coordinates assigned Member Services Department programs and contracted vendors
- Acts as a subject matter expert and primary point of contact for internal and external stakeholders and works with member-facing teams to respond to and resolve member issues related to assigned programs
- Leads, coordinates, supports, and participates in initiatives and projects to advance program operations and vended services
ABOUT THE TEAM
We manage member data for the organization. We also provide and maintain the information that Member Service Representatives (MSRs) need to assist our members effectively.
WHAT YOU'LL NEED TO BE SUCCESSFUL
To read the full position description, and list of requirements click here.
- The methods and techniques of research, analysis, and reporting
- Basic principles and practices of program and project coordination
- The principles and techniques of conflict resolution
- Principles and practices of contracted vendor coordination
- Proficiency with Windows-based PC systems and Microsoft Word, Outlook and Excel, and database system
- Act as a technical resource, explain processes and programs related to area of assignment, and provide guidance regarding the most complex program issues
- Interpret, apply, and explain policies, standards, regulatory requirements, contractual language, and guidelines
- Oversee work performed by contracted vendors, identify issues of concern, provide feedback, and escalate issues to higher level staff as appropriate
- Effectively, clearly, and independently document, summarize and resolve concerns and inquiries related to the most complex program issues and recognize those issues requiring escalation to a higher-level staff member
- Education and Experience:
- Bachelor's degree in Public Health, Human Services, Social Science, Healthcare Administration or related field
- Minimum of three years of experience in a health care or social services environment performing vendor coordination, customer service, and/or program/project support activities (four years of additional experience may substitute for the Bachelor's degree); or an equivalent combination of education and experience may be qualifying experience; or an equivalent combination of education and experience which would provide the required knowledge, skills and abilities may be qualifying
OTHER INFORMATION
- We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
- While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
- In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
The full compensation range for this position is listed by location below.
The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferrable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).
Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.
- Medical, Dental and Vision Plans
- Ample Paid Time Off
- 12 Paid Holidays per year
- 401(a) Retirement Plan
- 457 Deferred Compensation Plan
- Robust Health and Wellness Program
- Onsite EV Charging Stations
We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.
Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.
The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer
At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.