Ventura lies along U.S. Route 101 between Los Angeles and Santa Barbara and is described as the “land of eternal spring”. It is a vibrant town that checks stress at the door, maintains an artistic culture, and offers activities to fit all interests and is considered a safer haven for social distancing than some of the surrounding cities. The downtown area features numerous restaurants, shops, wine bars, and the internationally acclaimed Rubicon Theatre Company. Events are always happening in town, including street festivals, running and cycling events, fisherman’s markets, and even whale watching. The city is famous for the quality and frequency of perfect surfing conditions. If you would rather stay dry, no problem, as hiking and camping opportunities are endless.
Position Overview: The Hospital Manager works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Medical Director to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service. Essential
Position Functions:
- Supervises the staff within all hospital support departments; achieves and maintains all labor goals
- Hires and oversees office and technical clinic support staff; responsible for new hire paperwork
- Orients and trains new clinic staff to the hospital and duties
- Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
- Conducts timely performance appraisals
- Documents and reports accidents; files appropriate reports
- Writes policies/procedures relating to all technical aspects of the hospital and presents for approval
- Manages schedules for technical and administrative staff coordinates the DVM Monitors Workforce Management for missed punches and management of overtime hours daily
- Administers the daily operations
- Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities
- Monitors budgets and coordinates the purchase of equipment and supplies, and oversees the maintenance of the facility
- Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
- Resolve referring DVMs’ issues
- Assists in resolving issues with pet owners where appropriate.
- Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area
- Hold monthly or bi-monthly staff meetings by department and quarterly all staff meetings
- Work variable shifts to interact with all staff on a regular basis
- Responsible for all local accounting functions; ensure daily financial information is accurate
- Oversees the management of the inventory and ensures proper documentation and systems are in place
- May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing
- May be responsible for contracts or negotiations with insurance providers
- Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
- Hosting approved continuing education for referring DVMs
- Local community outreach to drive new business locally, and create and maintain those relationships.
- Investigation of systems to provide optimization of flow and communication within departments and doctors
- Performs other duties and responsibilities as assigned by the Regional Manager
Competencies: Analytical skills; strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances Strategic planning; the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice. Leadership; ability to effectively manage and direct hospital staff towards a common goal Decision-making skills; possess the ability to make good decisions, solve problems, and decide on essential matters. Communications; demonstrate the ability to communicate, orally, and in writing, effectively to convene necessary information to hospital staff. Resourcefulness and adaptability; the ability to take the initiative and get things done as well as the ability to adapt to changes or new information. Compliance; ability to understand and manage important compliance regulations and requirements of the hospital. Planning and prioritizing; must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.
Qualifications:
- Bachelor’s degree in business, health science or related field strongly preferred
- At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
- Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred
- May consider an equivalent combination of education, certification, training, and/or experience
Position Knowledge and Skill Requirements:
- Ability to provide customer service in a courteous, prompt, and efficient manner
- Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization specific software
- Establish and maintain productive and cooperative working relationships
- Active time management and organizational skills to complete work promptly.
- Excellent communications skills both orally and in writing
- Must be flexible with scheduling and able to work some weekends and holidays
- Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
- Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking
- May include some climbing, balancing, stooping, kneeling, crouching, or crawling
- Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)
- Other duties and responsibilities as assigned by management
Job Type: Full-time
Pay: $95,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Vision insurance
Healthcare setting:
- Clinic
- Hospital
- Medical office
Medical specialties:
- Cardiology
- Critical & Intensive Care
- Medical-Surgical
- Neurology
- Surgery
- Urgent Care
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Management: 3 years (Required)
Ability to Commute:
- Ventura, CA 93003 (Required)
Ability to Relocate:
- Ventura, CA 93003: Relocate with an employer provided relocation package (Required)
Work Location: In person