At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time.
Whether in-person, virtual, or hybrid, we’re redefining event experiences. We’re also advancing the stories of a diverse set of local, national, and global associations and nonprofits. In everything we do, we start with understanding our clients’ “why.” Because we know that it’s not so much what they do, but why they do it that compels people to embrace and engage with products, organizations, and brands. We create value for our customers by delivering solutions that power relationships at scale.
Etherio nurtures and deepens the capabilities of our people. Here, we live our Core Values every day. Whether you work in our office or another location, we're also committed to your learning and growth. Our goal is for you to feel empowered to work out loud with a diverse team of professionals who are learners and teachers together, enhancing each other's strengths. Our pace of work supports fast learning and freedom to think big.
Joining our team comes with perks that support you in your personal and professional journey. Benefits include:
- Medical, dental, vision and more
- 401(k) with matching
- Generous paid time off
- Flexible and hybrid work schedules
Our approach has scored us many industry awards over our 30-year history, including 17 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. As leaders in the industry, we're always exploring new ways to solve challenges for our clients.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as Etherio employees.
GENERAL SUMMARY
The Vice President Incentive Operations is responsible for managing a team of planners focused on serving our clients, and ensuring we are delivering on all their incentive travel needs. Through your guidance and collaboration with leadership, your team will produce world-class incentive programs that delight and inspire our customers. The ideal candidate will have a high level of experience in both tangible (i.e., planning and operations) and intangible (i.e., relationship building and people skills) areas of focus, as well as people management and talent development.
ESSENTIAL FUNCTIONS
- As Vice President Incentive Operations and team lead, you will be responsible for managing a group of planners, including their development, and overseeing the day-to-day operations of the team.
- Work with leadership to develop and ensure the consistent use of SOPs/templates and client delivery that exceeds expectations.
- Think creatively and bring innovative ideas and solutions to our client’s incentive programs.
- Develop forward-thinking strategies to ensure the delivery and execution of best-in-class client events.
- Ensure you and your team members are consultative in client relationships in order to provide outstanding advice and deliver exceptional events.
- Work with leadership to develop and operate training programs and identify staff improvement opportunities.
- Directly manage one to two incentive(s) per year.
- Work with leadership and Account Executives to address any client issues promptly and effectively.
- Manage team member client/program assignments in alignment with client needs, staff skill sets, and team member work/life balance to create excellent outcomes.
- Develop talent for current and future needs of the business and align with team member interests and competencies.
- Liaise between Account Executives and the team to ensure seamless communication and execution.
- Identify challenges, opportunities, and areas for optimization and efficiencies.
- Provide guidance for successful events, monitor the progress of the team, and look for opportunities to improve processes that will add value and strengthen the partnership with the client.
- Implement internal and customer-specific standard operating procedures to drive operational excellence and high levels of customer service.
- Conduct regular reviews of team processes, tool development, and training strategies to bolster project efficiencies and team satisfaction.
- Analyze and report on team performance metrics to identify areas for improvement and success.
- Other duties as assigned.
MINIMUM AND PREFERRED QUALIFICATIONS
- Bachelor’s degree or equivalent experience.
- CIS, CITP, or CMP, CMM designation - preferred.
- 8+ years of incentive travel management experience.
- Previous experience managing and developing staff.
- Proven success managing multiple clients and incentive programs simultaneously.
- Strong organizational skills and the ability to multi-task and prioritize.
- Strong leadership and communication skills.
- Strategic decision-making ability.
- Strong project and team management skills.
- Forward-thinking mindset.
- Proficiency in relevant software and tools used in incentive travel planning and management.
WORKPLACE LOCATION REQUIREMENTS
We operate as a hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.
TRAVEL REQUIREMENTS
Ability to travel at least 30%, both domestic and international travel required.
SCHEDULING REQUIREMENTS
Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.
ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Must be able to remain either in a stationary position most of the time (such as when working in the office), while also being able to stand and/or move for the majority of the time (such as when executing events onsite).
- Ability to manage and participate in experiential activities offered on programs.
- Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
- Frequently moves inside the office to access filing cabinets, office machinery, etc.
- Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
- Occasionally required to position self in a stooping, kneeling, or crouching manner.
- Frequently required to use hands or fingers, handle or feel objects, tools, machinery, and computers.
- Frequently communicates with others and must be able to exchange accurate information in these situations.
- Frequently operates a computer and other electronic equipment.
- The noise level in the office work environment is usually low to moderate, while event environments may be moderate to noisy.
- Ability to sit for long periods of time.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Etherio retains the right to change or assign other duties to this position.
Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.