J* Job Summary:*
The Desktop Support Technician is responsible for supporting employees locally or remotely with hardware and software-related computer issues. This position will assist with the maintenance, analysis, troubleshooting and repairing of computer systems, and hardware and computer peripherals. Documents, maintains, upgrades, repairs or replaces hardware and software systems. Supports Help Desk and travels to Site Locations, as needed, for Hardware and Software support.
Job Responsibilities:
- Support all desktop, laptop, and mobile device functions
- Assist with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software
- Assist with ordering hardware and supplies and maintaining adequate quantities for handling maintenance and new installations
- Responsible for receipt, imaging, deployment, and tracking of new and existing computer hardware and mobile devices
- Monitor support ticket queue
- Record, track, and document service desk solutions
- Issue equipment as requested
- Track/monitor equipment issued and document assets accordingly
Education:
- College Degree in IT-related field (desired, can be supplanted by relevant IT experience)
- A+ certification (or other comparable certification) (desired)
Requirements:Position Requirements:
- Minimum 1 year of relevant IT experience
- Adept proficiency in Microsoft Office products
- Proficiency/experience in computer hardware components and their repair
- Excellent customer service skills
- Excellent organizational, logistical, multi-tasking, and critical-thinking skills
- Ability to perform in a fast-paced, team-centric environment
- Familiarity with Microsoft Active Directory and Mobile Device Management
- Ability to work in-office 5 days a week
Pay: From $43,888.00 per year