XYZ is more than just a place to work. It’s an organization that values creativity, innovative thinking and diversity. We offer a great opportunity to work alongside highly intelligent and motivated people in a dynamic environment.
JOB SCOPE:
The Associate Property Manager will provide day-to-day administrative support to XYZ RENT’s Property Management team.
MAJOR JOB DUTIES:
To perform this job successfully, an individual must be able to perform each major duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintenance
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Answer/respond/create maintenance service requests and in-house work orders.
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Assign service orders to maintenance staff and vendors.
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Schedule service appointments with tenants, vendors, and follow-up.
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Meet with tenants/vendors; Inspect repair items if needed.
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Update AppFolio on service requests and project status.
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Create/submit city permit applications for repair/construction projects.
Leasing
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Assist Property Manager as needed with rental application processing.
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Conduct leasing tours/open house of apartments when needed.
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Inspect vacant units; perform move-in/move-out inspection as needed.
Administrative
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Answer office calls and general email inquiries.
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Assist Property Manager with tenant notices, rent increases, 3-day, etc.
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Create/distribute mail correspondence and electronic notices
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Assist Property Manager with office tasks and projects.
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Address and resolve residents’ questions, concerns, and complaints in a timely manner.
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Oversee the timely and successful completion of maintenance requests and escalate issues to the appropriate management staff.
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Visit properties when needed
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Weekend availability to take care of maintenance requests.
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Other duties as assigned
QUALIFICATIONS:
MINIMUM EDUCATION:
BA in Business Administration, Real Estate, or other related field and / or one (1) year of property management experience.
MINIMUM EXPERIENCE AND SKILLS:
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Excellent communication skills
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Excellent customer service skills
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Strong attention to detail
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Self-starter with a can-do attitude
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Proficient in Microsoft Office Suite
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Working knowledge of AppFolio management software preferred
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Knowledge of City of Santa Monica rent control rules and regulations preferred
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Must have and maintain a valid California driver’s license and auto insurance at all times and have the availability of an insured vehicle to travel within the organization’s service area
Travel Requirements:
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Travel between local rental properties, as needed